- Report: #1264469
Complaint Review: BuyCostumes.com - New Berlin Wisconsin
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Author Not Confirmed
Why?
BuyCostumes.com
5915 S. Moorland Rd New Berlin, 53151 Wisconsin, USA
Phone:
1-800-459-2969
Web:
www.buycostumes.com
Categories:
Business Rating:
(0)
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BuyCostumes.com "Guarantees" shipping and never ships New Berlin Wisconsin
Ordered a costume for my 2 year old son on 10/19 and paid for "Guaranteed" shipping to receive the costume on 10/22 since I needed it on the 24th and 25th. When the item was not received on the 22nd I called and was assured I would have it on the 24th. Needless to say I had to scramble to purchase a different costume for the 24th and 25th. Tuesday the 27th it still has not been received nor have I received a shipping confirmation. I call again and am once again assured I will receive it now on the 28th. The 28th comes and I receive an email confirming that the order has been cancelled due to inventory issues! I call to find out what is going on. I am told that it was cancelled in error and her supervisor will make sure I receive it today the 29th. No shipping confirmation received I call again...this time talking to a "supervisor". Order cannot be fulfilled due to lack of inventory. Now it is too late to purchase the item anywhere else without paying over $30 to get it by halloween. Single hadedly the worst company I have ever dealt with!
