- Report: #70214
Complaint Review: BuyCostumes.com - Waukesha Wisconsin
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Author Not Confirmed
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BuyCostumes.com
1416 Poplar Drive, Suite F Waukesha, 53188 Wisconsin, U.S.A.
Phone:
314-426-1705
Web:
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BuyCostumes.com Poor quality costumes Waukesha Wisconsin
On September 29th, 2003 I purchased two costumes from Buycostumes.com Total charges were $56.97. I was out of town when the costumes arrived, so I'm not sure of the date they arrived, but upon opening them I could see the poor quality immediatly.
My friend put the head portion of the nun habit on right away. The elastic broke. When she tried on the gown protion, a seam split and the material was so thin I could see right through it. As I opened my costume, the priest, I was very disapointed, it's not at all what I was expecting. I went ahead and tried it on, being carefull not to streatch the seams for fear they would split too. It was so snug, and I'm a small female (size 8), I packed it right back up.
The next day I called them to ask what to do. I was told it was past the 2 week return policy. I asked the supervisors name and was told I could e-mail him at [email protected]. I wrote him on Oct. 21st, Oct. 23rd and Oct. 27th explaining the poor quality and asking how to go about returning it for a refund. On the last e-mail I gave him an opportunity to get with me on the morning of Oct. 28th. That is the day I woud be sending my costume back per my credit card company and once in the mail I would be contacting them to dispute the charge on that item.
My friend kept hers because she was desperate for a costume by Halloween. As it stands now, the only part she will be wearing is the coller and the head piece. The gown is to fragile and to shear.
I think we should hold these internet companies to some level of fair policy standard. Once they have our money it's too easy for them not to refund it. I would be fine with paying the cost of the one (sub-standard as it is) costume and the shipping but not the costume I am returning.
I hope this does not happen to you.
Lori
St. Louis, Missouri
U.S.A.
My friend put the head portion of the nun habit on right away. The elastic broke. When she tried on the gown protion, a seam split and the material was so thin I could see right through it. As I opened my costume, the priest, I was very disapointed, it's not at all what I was expecting. I went ahead and tried it on, being carefull not to streatch the seams for fear they would split too. It was so snug, and I'm a small female (size 8), I packed it right back up.
The next day I called them to ask what to do. I was told it was past the 2 week return policy. I asked the supervisors name and was told I could e-mail him at [email protected]. I wrote him on Oct. 21st, Oct. 23rd and Oct. 27th explaining the poor quality and asking how to go about returning it for a refund. On the last e-mail I gave him an opportunity to get with me on the morning of Oct. 28th. That is the day I woud be sending my costume back per my credit card company and once in the mail I would be contacting them to dispute the charge on that item.
My friend kept hers because she was desperate for a costume by Halloween. As it stands now, the only part she will be wearing is the coller and the head piece. The gown is to fragile and to shear.
I think we should hold these internet companies to some level of fair policy standard. Once they have our money it's too easy for them not to refund it. I would be fine with paying the cost of the one (sub-standard as it is) costume and the shipping but not the costume I am returning.
I hope this does not happen to you.
Lori
St. Louis, Missouri
U.S.A.
