Denise
Belle River,#2UPDATE Employee
Tue, June 28, 2005
I would like to respond to the comment made. First, the company is under contract with the local police department, we do not simply tow vehicles off the street. We are requested to tow vehicles by the police and impound the vehicles. Second, when we tow the vehicles, we are not informed of the registered owner's name. According to the law, once a vehicle has been impounded for 60 days, we must contact the REGISTERED owner and inform him/her with the amounts owing and the date of sale. Unfortunately, abandoned vehicles in the compound is a frequent problem, and we cannot hold vehicles for a prolonged period of time. We regret when individuals who have sold vehicles are held responsible for this; however, legally they are the only individuals that can be held responsible unless proper documentation of the sale is available. We implore vehicle owners to MAKE SURE that the title is switched over when a vehicle is sold. As well, had the complainant contacted the company regarding his parents being on vacation, arrangements could have been made.
Denise
Belle River,#3UPDATE Employee
Tue, June 28, 2005
I would like to respond to the comment made. First, the company is under contract with the local police department, we do not simply tow vehicles off the street. We are requested to tow vehicles by the police and impound the vehicles. Second, when we tow the vehicles, we are not informed of the registered owner's name. According to the law, once a vehicle has been impounded for 60 days, we must contact the REGISTERED owner and inform him/her with the amounts owing and the date of sale. Unfortunately, abandoned vehicles in the compound is a frequent problem, and we cannot hold vehicles for a prolonged period of time. We regret when individuals who have sold vehicles are held responsible for this; however, legally they are the only individuals that can be held responsible unless proper documentation of the sale is available. We implore vehicle owners to MAKE SURE that the title is switched over when a vehicle is sold. As well, had the complainant contacted the company regarding his parents being on vacation, arrangements could have been made.
Denise
Belle River,#4UPDATE Employee
Tue, June 28, 2005
I would like to respond to the comment made. First, the company is under contract with the local police department, we do not simply tow vehicles off the street. We are requested to tow vehicles by the police and impound the vehicles. Second, when we tow the vehicles, we are not informed of the registered owner's name. According to the law, once a vehicle has been impounded for 60 days, we must contact the REGISTERED owner and inform him/her with the amounts owing and the date of sale. Unfortunately, abandoned vehicles in the compound is a frequent problem, and we cannot hold vehicles for a prolonged period of time. We regret when individuals who have sold vehicles are held responsible for this; however, legally they are the only individuals that can be held responsible unless proper documentation of the sale is available. We implore vehicle owners to MAKE SURE that the title is switched over when a vehicle is sold. As well, had the complainant contacted the company regarding his parents being on vacation, arrangements could have been made.
Denise
Belle River,#5UPDATE Employee
Tue, June 28, 2005
I would like to respond to the comment made. First, the company is under contract with the local police department, we do not simply tow vehicles off the street. We are requested to tow vehicles by the police and impound the vehicles. Second, when we tow the vehicles, we are not informed of the registered owner's name. According to the law, once a vehicle has been impounded for 60 days, we must contact the REGISTERED owner and inform him/her with the amounts owing and the date of sale. Unfortunately, abandoned vehicles in the compound is a frequent problem, and we cannot hold vehicles for a prolonged period of time. We regret when individuals who have sold vehicles are held responsible for this; however, legally they are the only individuals that can be held responsible unless proper documentation of the sale is available. We implore vehicle owners to MAKE SURE that the title is switched over when a vehicle is sold. As well, had the complainant contacted the company regarding his parents being on vacation, arrangements could have been made.