howard heller
los angeles,#2REBUTTAL Individual responds
Mon, January 09, 2012
First,
I understand the "report" is permanent and cannot be removed. So, I am following up to give my views on the comments made in the report.
I have been in the specialty coffee industry for 17 years. During this time I have sold and leased thousands of my specialty coffee machines throughout the United States as well as in 9 other countries.
If you read the "Rip-Off" report:
It states I have had a number of company names over the 17 years. True. I went from a single proprietorship to a partnership to a corporation and the names changed each time.
It states my machines are expensive compared to a single-serve machine. True.
However, my equipment is the LEAST expensive of ALL super-automatic specialty coffee machines sold anywhere in the world.
It states my drinks are sweet. A few people have told me so and adjustments were made.
Ninety-five percent of my customers love the "sweetness" settings that are the standard computer format.
The bottom line is: you'll notice there is NOT one negative comment about sales, service, follow-up, or anything else.
Nothing is said stating that I scammed, ripped off anyone or did not provide proper service.
No customer was misled...never!
I stand behind my marketing, my machines and my service.
If you have any concerns about doing business with me, just e-mail [email protected] and ask for a list of customers and copies of letters written by these customers.
My reputation means everything to me.
It's sad that a person can spend 17 years building a company and ONE person can label my company and me a "rip-off"
without a SINGLE reason as to why that is so.