Ryan
Marysville,#2Author of original report
Sat, May 10, 2003
Finally about the first of May, some guy from Cal Ventures in Lynnwood came and put the pump in (the one that is suppose to be indestructable). This is not to retract how badly we were treated by the Lynnwood store owner. That stands. We were without use of our spa for 2 months and needed it for health reasons. We can't regain lost sleep or take away the stress it caused. We are very concerned that if anything ever breaks again on our spa that we will go through months of the runaround by both the California office and the Lynnwood store where we bought the spa. Even when trying to order a new pump an employee of the Lynnwood store made a smart mouthed and disrespectful remark to me. As far as we are concerned the Lynnwood store should reimburse us for the time our spa was down and the water bill and the chemicals we had to replace. Did they offer a thing? NO! So buyer beware! Thanks to my Rip-off Report reporting through badbusinessbureau.com! Because of your service at least we got an apology from the head office. However, it really should of come from the Lynnwood store owner and something offered. Case closed for now. Let's hope our spa never breaks! Thanks again!
Diane
Pomona,#3UPDATE Employee
Fri, May 09, 2003
First and foremost I would like to apologize to Kathy and Ryan for the service or lack of service they have received. It is my job here at California Acrylic Industries to satisfy the consumer to the best of my ability. California Acrylic Industries will not tolerate such business ethics and will address this issue with Cal Ventures to ensure this wont happen again. Though California Acrylic Industries business relationship with the dealer is only that they sell the product of which we manufacture as the dealer is independantly owned, California Acrylic Industries stands behind the product of which we build. Unfortunately I cannot address the issue of whom the consumer spoke to here at California Acrylic Industries as I dont know who the customer is. If Kathy or Ryan could please contact so that I may clear this issue up immediately and let them enjoy their purchase instead of losing many sleepless nights I would greatly appreciate it. Again I apologize for the run around the consumers have received and I will make sure this customer has there spa up and running as soon as they notify me so that I can assist them Thank you Customer Service Supervisor
Diane
Pomona,#4UPDATE Employee
Fri, May 09, 2003
First and foremost I would like to apologize to Kathy and Ryan for the service or lack of service they have received. It is my job here at California Acrylic Industries to satisfy the consumer to the best of my ability. California Acrylic Industries will not tolerate such business ethics and will address this issue with Cal Ventures to ensure this wont happen again. Though California Acrylic Industries business relationship with the dealer is only that they sell the product of which we manufacture as the dealer is independantly owned, California Acrylic Industries stands behind the product of which we build. Unfortunately I cannot address the issue of whom the consumer spoke to here at California Acrylic Industries as I dont know who the customer is. If Kathy or Ryan could please contact so that I may clear this issue up immediately and let them enjoy their purchase instead of losing many sleepless nights I would greatly appreciate it. Again I apologize for the run around the consumers have received and I will make sure this customer has there spa up and running as soon as they notify me so that I can assist them Thank you Customer Service Supervisor
Diane
Pomona,#5UPDATE Employee
Fri, May 09, 2003
First and foremost I would like to apologize to Kathy and Ryan for the service or lack of service they have received. It is my job here at California Acrylic Industries to satisfy the consumer to the best of my ability. California Acrylic Industries will not tolerate such business ethics and will address this issue with Cal Ventures to ensure this wont happen again. Though California Acrylic Industries business relationship with the dealer is only that they sell the product of which we manufacture as the dealer is independantly owned, California Acrylic Industries stands behind the product of which we build. Unfortunately I cannot address the issue of whom the consumer spoke to here at California Acrylic Industries as I dont know who the customer is. If Kathy or Ryan could please contact so that I may clear this issue up immediately and let them enjoy their purchase instead of losing many sleepless nights I would greatly appreciate it. Again I apologize for the run around the consumers have received and I will make sure this customer has there spa up and running as soon as they notify me so that I can assist them Thank you Customer Service Supervisor