Customer Care Supervisor
Pomona,#2UPDATE Employee
Thu, May 24, 2007
Edward, Thank you for bringing this to our attention. Our phone calls are monitored for Quality Assurance and we can guarantee, that after reviewing the phone conversations with a representative, we can assure that you were not hung up on. We understand that you were frustrated regarding the situation and want you to know that our rep was only going by our Policies. In your Owner's Manual, under Limitations and Exclusions, it states that pump seals are a replaceable service item and not covered under Warranty terms. If your pump seal is not checked periodically and not changed out, it will start to deteriorate thus causing water to enter the chambers of the motor and causing damage to the barrings of the motor. This is not deemed a manufactures defect in materials and workmanship and therefore not covered under Warranty terms. However, Cal Spas strive for satisfaction and are willing to offer you a replacement pump/motor assembly at no cost to you. If you would like to accept this offer, please contact us at [email protected] and we will discuss the details. Cal Spas backs up our product and look forward to resolving this matter for you.