- Report: #324476
Complaint Review: Calcellular.com - MONTEREY PARK California
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Author Confirmed
Why?
Calcellular.com
232 S. GARFIELD AVE. MONTEREY PARK, 91754 California, U.S.A.
Phone:
626-288-8778
Web:
N/A
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Business Rating:
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Tell us has your experience with this business or person been good?
Calcellular. CCS Sent wrong item. No response for several weeks. Initially refused refund, then agreed but never completed. MONTEREY PARK, California
I've never had such a horrific experience shopping online! I purchased Motorola Phone Tools 4.0 from calcellular.com. I received a different version (which had Asian characters on the disc) which would not allow me to upload photos from any of my 3 Motorola phones, as indicated on their site. Emails not answered in a timely manner. When I did receive a response I was told "No way it's not working for 3 Motorola phones??"
When I asked for exchange, I was told to call Motorola so they could "teach me how to use it", adding this note: "If you are a Verizon customer, all multimedia and internet connection features in this software will be disabled due to carrier request. Please contact your service provider for further information." I did contact my provider (US Cellular) and was told there shouldn't be a problem. So after all this frustration, I left a poor rating on Yahoo! Merchants and received email from calcellular stating, "Sorry that you are not happy with the order. If you change our rating back, we will give you a full refund back to account." That was March 6. On March 10, I received and email with a link to check the status of my order, which shows that my order has been cancelled, yet no refund has been made!
~Very angry former customer~
Shrtstff72
Clinton, Iowa
U.S.A.
When I asked for exchange, I was told to call Motorola so they could "teach me how to use it", adding this note: "If you are a Verizon customer, all multimedia and internet connection features in this software will be disabled due to carrier request. Please contact your service provider for further information." I did contact my provider (US Cellular) and was told there shouldn't be a problem. So after all this frustration, I left a poor rating on Yahoo! Merchants and received email from calcellular stating, "Sorry that you are not happy with the order. If you change our rating back, we will give you a full refund back to account." That was March 6. On March 10, I received and email with a link to check the status of my order, which shows that my order has been cancelled, yet no refund has been made!
~Very angry former customer~
Shrtstff72
Clinton, Iowa
U.S.A.
1 Updates & Rebuttals
Kenneth
Monterey Park,California,
U.S.A.
Software Update.
#2REBUTTAL Owner of company
Thu, March 24, 2011
This software customer ordered will automatically update to the latest version after installation. Customer didn't know and think we sent him the wrong one.
Kenneth
www.calcellular.com
