- Report: #855613
Complaint Review: California Veterinary Specialist - Ontario, Murrieta and Carlsbad Internet California
Reported By:
Julie -
, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
California Veterinary Specialist
2409 S. Vineyard Ave Suite O, Ontario, CA 91761 Ontario, Murrieta and Carlsbad Internet, California, United States of America
Phone:
(909) 740-6718
Web:
http://www.californiaveterinaryspecialists.com
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California Veterinary Specialist SO CALLED EMERGENCY HOSPITAL, THEY WAIT FOR A FULL STAFF BEFORE THEY OPERATE, THEY DO NOT TELL YOU THE TRUTH! Ontario, Murrieta and Carlsbad Internet, California
Report Attachments
MOLLIE'S HORRIFIC EXPERIENCE at California Veterinary Specialist in Ontario.
Mollie walked in: 5 days later she was wheeled out in a bag on a gurney.
Mollie was diagnosed with Gallbladder Mucocele, a condition which requires EMERGENCY SURGERY TO REMOVE THE GALLBLADDER BEFORE IT RUPTURES.
Mollie's regular vet phoned CVS to explain her condition and urgent situation. The surgeon said they could perform the surgery. However neglected to tell her vet that they would wait until the following day, when they had A FULL STAFF. It was 19+ hrs after I took Mollie over that they finally performed the surgery. Mollie's gallbladder had ruptured by then. I was told they cleaned it out really well. He said she would have been dead in 2 days if they didn't do the surgery.
Well they did and she was dead in 3 days.
After a rupture, death is certain, do to Peritonitis. The following days Mollie showed signs of peritonitis, however, the Doctors kept telling me she was resting comfortably and these signs
were all NORMAL symptoms after surgery. A vet tech found Mollie dead in her cage Saturday evening. At that point they phoned me to tell me they were giving her CPR - I TOLD THEM TO STOP, JUST LEAVE HER ALONE. I would be there the next morning to pick her up. I was told by the
doctor, Dr. Hoose, she would put her in the FREEZER. VERY THOUGHTFUL ON HER PART.
The owners refunded all of the charges, $5,900.00. The surgeon called to express his condolences on Monday, and said he wanted to learn from this experience so that he could do things differently next time. I told him, Mollie was not an experiment, she was my life. As a result of this horrible experience, I have learned much about her condition from other vets and research I have done. All I wanted was the truth. I wouldn't have let my best friend suffer and die alone in a cage. I am
keeping my promise to Mollie to spread the word about this SO CALLED EMERGENCY HOSPITAL.
These people are unethical, incompetent, and negligent.
As you will find below from the California Business and Professions Code - Section 4875.1.
(1) Negligence or incompetence that involves death or serious bodily injury to an animal patient, such that the veterinarian or registered veterinary technician represents a danger to the public
IT IS FOR MOLLIE'S SUFFERING LOCKED IN A CAGE FOR THE REMAINING DAYS OF HER LIFE DYING FROM INFECTION AND THESE SO CALLED SPECIALISTS, I FEEL I MUST SHARE MY STORY.
If I spare one person from going through what Mollie and I went through I will be grateful.
Mollie walked in: 5 days later she was wheeled out in a bag on a gurney.
Mollie was diagnosed with Gallbladder Mucocele, a condition which requires EMERGENCY SURGERY TO REMOVE THE GALLBLADDER BEFORE IT RUPTURES.
Mollie's regular vet phoned CVS to explain her condition and urgent situation. The surgeon said they could perform the surgery. However neglected to tell her vet that they would wait until the following day, when they had A FULL STAFF. It was 19+ hrs after I took Mollie over that they finally performed the surgery. Mollie's gallbladder had ruptured by then. I was told they cleaned it out really well. He said she would have been dead in 2 days if they didn't do the surgery.
Well they did and she was dead in 3 days.
After a rupture, death is certain, do to Peritonitis. The following days Mollie showed signs of peritonitis, however, the Doctors kept telling me she was resting comfortably and these signs
were all NORMAL symptoms after surgery. A vet tech found Mollie dead in her cage Saturday evening. At that point they phoned me to tell me they were giving her CPR - I TOLD THEM TO STOP, JUST LEAVE HER ALONE. I would be there the next morning to pick her up. I was told by the
doctor, Dr. Hoose, she would put her in the FREEZER. VERY THOUGHTFUL ON HER PART.
The owners refunded all of the charges, $5,900.00. The surgeon called to express his condolences on Monday, and said he wanted to learn from this experience so that he could do things differently next time. I told him, Mollie was not an experiment, she was my life. As a result of this horrible experience, I have learned much about her condition from other vets and research I have done. All I wanted was the truth. I wouldn't have let my best friend suffer and die alone in a cage. I am
keeping my promise to Mollie to spread the word about this SO CALLED EMERGENCY HOSPITAL.
These people are unethical, incompetent, and negligent.
As you will find below from the California Business and Professions Code - Section 4875.1.
(1) Negligence or incompetence that involves death or serious bodily injury to an animal patient, such that the veterinarian or registered veterinary technician represents a danger to the public
IT IS FOR MOLLIE'S SUFFERING LOCKED IN A CAGE FOR THE REMAINING DAYS OF HER LIFE DYING FROM INFECTION AND THESE SO CALLED SPECIALISTS, I FEEL I MUST SHARE MY STORY.
If I spare one person from going through what Mollie and I went through I will be grateful.
6 Updates & Rebuttals
SnarlingFifi
Sugarloaf,United States
Beautiful Mollie
#2Consumer Comment
Mon, April 16, 2018
Your story is just heart-rending. The vet calling you wanting to "learn from this experience so that he could do things differently next time" is absolutely, sickeningly abhorrent. I would have been beyond outraged. You paid for his negligence with your dog's life, why should you also provide him with a vet school refresher? Selfish & tone-deaf beyond words. I just can't imagine your grief. I hope you find some kind of peace eventually. I just can't imagine the pain you've endured over this.
I've seen your story in a few of the places where I've posted mine & you're doing a good job & will undoubtedly save another dog, so keep it up! And ignore this pompous "Patty" person who didn't have the same experience, species, condition, doctor, or situation but still thinks she is somehow relevant. Eyes on the prize, the beautiful Mollie's legacy.
Julie
USAThank You So Much
#3Author of original report
Mon, April 16, 2012
Thank you Chuck for your condolences and words of advice.
I have done just that and am waiting for my letter back from the board with their decision.
Keeping my promise to Mollie to do whatever I can so that others don't suffer the way she did.
Thank goodness for social media - it helps to spread the word.
Thank you again for taking time to read my post and for your good wishes.
Julie
Chuck
Encinitas,California,
United States of America
File a complaint with CVMB
#4Consumer Suggestion
Thu, April 12, 2012
I am very sorry for your loss. Unfortunately I too know the anguish and pain of losing my dog while under the care of a specialty hospital. If you truly believe that there was malpractice, have the facts to support it, and want to prevent others from experiencing the same fate as your poor Mollie, then I highly recommend that you file a complaint with the California Veterinary Medical Board:
http://www.vmb.ca.gov/consumers/comp_inf.shtml#filing
It's not a difficult process but be warned that it is a long and drawn out one. After filing the board will review your case and get back to you with their results. This can take many months, but hang in there. It takes quite a while due to the number of cases they have to review and staffing issues, but it may provide you with some satisfaction.
If you haven't already, ask (or demand) that all records and paperwork from CVS be sent to you by snail mail or email, and be ready to present those papers to the board. Good luck, and again I am so sorry for your loss.
patti
United States of AmericaWell you are wrong about one thing
#5Consumer Comment
Mon, March 19, 2012
I am not associated with them. I live in Florida, am a Vice President of a bank and rescue rabbits.
Julie
USANOT LASHING OUT - JUST THE TRUTH
#6Author of original report
Mon, March 19, 2012
Patti
I don't need to see your explanation form a veterinary website - I due understand what happens when a gallbladder ruptures. WHAT YOU MUST HAVE MISSED IS THEIR DECISSION ON WAITING TO OPERATE UNTIL THEY HAD A FULL STAFF.
They claim to be an EMERGENCY HOSPITAL! However, since you posted that, WHY DIDN'T THEY PERFORM SURGERY
AGAIN to place drains to allow the infection to efficiently drain from her body? This is usually done at the discretion of the surgeon. Once again showing the incompetence. Signs of peritonitis are weakness, rapid respirations, vomiting, loss of appetite and diarrhea, everything she had. These SPECIALIST SHOULD HAVE RECGONIZED THIS AS PERITONITIS. Here is
another post from a Vet website !
"The patient may suffer mental confusion, fever, prostration, or shock. Although antibiotics have greatly reduced the mortality rate of acute peritonitis, the infection should be treated and controlled immediately; it can be fatal if
neglected".
ONCE AGAIN I WILL SAY THESE SPECIALIST ARE UNETHICAL, INCOMPETENT AND NEGLIGENT
As far as the refund you can applaud them, I see it as GUILT. Oh and how nice were they to call with their condolences - Dr. Osmond, said he wanted to learn from this and do things differently next time. Well you should take your pet there Patti Maybe you don't mind having your pet be an experiment. !!
It is quit obvious you are affiliated with these so called professionals. Nice Try Patti!
NO NEED TO DEFEND THEM ! OH AND BY THE WAY - I WILL NOT STOP WITH RIPOFF.COM !!
patti
United States of AmericaI'm sorry for your loss
#7Consumer Comment
Sun, March 18, 2012
I'm sure in your grief that you consider your dog's treatment less than satisfactory; however, it doesn't really appear to be. this is an excerpt from a veterinary website:
Emergency surgery is necessary if the gallbladder has ruptured or a patient has septic peritonitis. Surgery is also indicated if a dog is clinically compromised or has evidence of extrahepatic biliary duct obstruction, but the patient may need to be stabilized with fluids, intravenous antibiotics (Table 2), antiemetics, and analgesics before anesthesia.21 Time to stabilization will vary greatly for each patient and may require one to three days.
I'm sorry your outcome was not positive, but it happens and can't always be attributed to malpractice. I, too, have had precious pets die at the vets. I applaud the vet for refunding your money (they were under no obligation to do that) and also for the vet personally calling you.
It sounds like you are lashing out in your grief and I hope your heart heals in time.
