- Report: #864262
Complaint Review: Call4health - BOca raton Florida
Reported By:
Maria Penchenski - MD Holy Cross -
Coconut Creek, Florida, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Call4health
4720 nw boca raton blvd d105 BOca raton, 33431 Florida, United States of America
Phone:
8884227352
Web:
Www.call4health.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Call4health Joe pores, Joseph pores, we answer for you, call4nurse , Fudge /manufacture false numbers to support billing. Provide false RFP information to planned parent hood BOca raton, Florida
I am very concerned because of the negative feedback i have received from our patients. As a health agency integrity and empathy is important.
We had patients expire while waiting for someone to answer the phone . Our organization's reputation was ruined in less than 1 month. Mr. Bryan Weinstein and Mr Joe Pores (CEO and VP) both have a good show to get our business but once we signed the contract , we discovered unethical business practices. The patient does NOT come first at Call4health. Fudges reporting, inaccurate data and rude agents.
Many tImes it has taken over 20 minutes for an agent to pick up.
They manufacture a part of their business called call4nurse. We wanted to have a nurse available if our patients needed guidance from a medical professional. Our legal team became aware that despite being told they had nurses apart of their organization, no real medical professionals or nurses on site or reside apart of another department. Also when asked for a recording of patient calls, they made a mistake and sent us 2 calls that were manipulated.
Mr. Bryan Weinstein gave a good sales pitch but I would not recommend this organization to any hospital, home health care facility, or physicians office. They say they have agents with medical backgrounds answer the phones but that is not the case. When making a test call, the agent thought I was a person calling from planned parent hood. That scares me. A call4health agent told me he would write down all my information and have someone call me back. I have him my protected health information! They sound to have hippa violations all over the place. Nice people but I would not recommend them. As a matter of fact we have can CXLD our contract. A scam to lure you in with low rates but can't provide te service they sell.
Holy Cross Bryan -MD
They manufacture a part of their business called call4nurse. We wanted to have a nurse available if our patients needed guidance from a medical professional. Our legal team became aware that despite being told they had nurses apart of their organization, no real medical professionals or nurses on site or reside apart of another department. Also when asked for a recording of patient calls, they made a mistake and sent us 2 calls that were manipulated.
Mr. Bryan Weinstein gave a good sales pitch but I would not recommend this organization to any hospital, home health care facility, or physicians office. They say they have agents with medical backgrounds answer the phones but that is not the case. When making a test call, the agent thought I was a person calling from planned parent hood. That scares me. A call4health agent told me he would write down all my information and have someone call me back. I have him my protected health information! They sound to have hippa violations all over the place. Nice people but I would not recommend them. As a matter of fact we have can CXLD our contract. A scam to lure you in with low rates but can't provide te service they sell.
Holy Cross Bryan -MD
1 Updates & Rebuttals
Call 4 Health
Boca Raton,Florida,
False Accusation - Contract with Holycross still in place
#2REBUTTAL Individual responds
Thu, January 22, 2015
Call 4 Health still has a contract in place with Holycross Hospital and it has been in place since 2010. Please reach out to me directly and I would be happy to connect you with the contract administrator at Holycross to validate that. When this incident occorred it was right around when we let go of an employee who was unhappy and decided to file this false claim. Coconut Creek is actually where the employee lives. Here is the letter that was sent out from our CEO to all of our clients about the situation. Not only did this employee file this they also sent the same information to several of our clients via email. Which is how we confirmed that it was him who posted this.
Thank you
Bryan
We are currently in our 18th year of business....
I assure you that all of the allegations are untrue and it is an obvious attempt to discredit our company. Call 4
Health is not and never has been under investigation. Our attorneys will be addressing this immediately and
several law enforcement agencies are working to identify the source who is most likely a former employee. I
would suggest that you put the email address that this was sent from on your spam list as you may receive
unwanted emails until such time as the source of these slanderous allegations has been addressed.
On May 19th Call 4 Health will be celebrating our 15th anniversary. We are proud of our exemplary level of
customer satisfaction as stated here with our A+ rating in our better business bureau report.
http://www.bbb.org/south-east-florida/business-reviews/elderly-senior-specialty-services/call-4-health-in-boca-ratonfl-
90021684
It has been our commitment for the last 15 years and it is still our commitment going forward to provide all of
our clients with extraordinary service and trusted relationships. We greatly appreciate your continued support
and loyalty.
Please feel free to contact me directly at [email protected] or call me at 561 756 2878. You may also
contact our attorney Alex Rosenthal at 954–384-9200.
Sincerely,
Joseph Pores
