- Report: #300853
Complaint Review: CalSpa - Nationwide
-
Author Confirmed
Why?
CalSpa
calspa.com Nationwide, U.S.A.
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
CalSpa CalSpa - Poor quality, poor materials, don't buy Cal Spa products!! Waste of money Seattle California Nationwide
Don't Buy Cal Spa. This hot tub has been nothing but trouble. We bought it brand new, after a year the pump went out. Finally got that replaced still haven't seen the refund for our warranty repair. Now the tub will not come on. Had an electrician come out and verify the breaker was working fine and the tub is getting proper power. Something in the tub is broken AGAIN!!
All of the jets have had to be replaced because they are falling apart. They make them out of cheap plastic and the plastic after awhile degrades and they come out of their socket and little plastic pieces come off. It's not our chemicals it's a poor built cheaply made product.
Save the time and buy from another company.
David
Seattle, Washington
U.S.A.
All of the jets have had to be replaced because they are falling apart. They make them out of cheap plastic and the plastic after awhile degrades and they come out of their socket and little plastic pieces come off. It's not our chemicals it's a poor built cheaply made product.
Save the time and buy from another company.
David
Seattle, Washington
U.S.A.
1 Updates & Rebuttals
Customer Care Supervisor
Pomona,California,
U.S.A.
CAL SPAS BACKS UP OUR PRODUCT & CUSTOMER SATISFACTION IS OUR FOCUS!
#2UPDATE Employee
Tue, February 05, 2008
Cal Spas continues to back up our product with our Manufacturer's Warranty. We will cover parts & labor on covered items provided they fall under Warranty guidelines. In the event of any type of malfunction or defect, your selling dealer is responsible to perform all necessary repairs. If your dealer cannot assist you, please let us know so we can help.Please e-mail [email protected] with your name, address , contact information, and the serial # of your spa.Please reference this complaint when contacting us. We'd like to review your case and work out a resolution for you so you can continue to have many years of enjoyment with your spa. In our business, the customer is KING and we want to help. We look forward to assisting you and thank you for choosing Cal Spas for your home resoort needs. - Customer Care Supervisor
