Ann
Fountain Valley,#2UPDATE Employee
Tue, September 20, 2011
CAM provided FREE software to small retailers in the hopes this would allow new retailers to hit the ground running with their new business and mitigate the expensive of purchasing a POS software package.
CAMs FREE software offered FREE technical support via online web communities, that was managed by CAMs technical support department. Efforts were made to respond to postings within 24 hours.
CAMs FREE software provided a call back technical support offering, of which CAM was committed to returning calls within 48 hours.
As the retailers business expanded CAM offered a more robust multi-user, multi-store package.
After close to 10 years of offering this FREE option, CAM had to rethink this strategy given the enormous economic pressures in todays business world.
CAM continues to offer a scaled down version of our robust multi-user multi-store software under a software subscription plan.
While we recognize this change in strategy was not welcomed by a few of those users of our FREE software it was a change necessary to keep business needs inline.