Ashley
springfield,#2Consumer Comment
Thu, October 15, 2009
The man was correct. A retailer is not required in most states to offer a refund on products. If the product is defective, that's why they have warranties on them. Offering you store credit is about standard in the industry. That retailer has no idea if you broke the item after using it.
So yes, the proper course is to take it up with the manufacturer. If the retailer has no refunds clearly posted, then that's their policy. Now, with the manufacturer, they do have a legal obligation to replace the item with a functional one. They however, are not required to issue you a refund.