• Report:  #45756

Complaint Review: Canadiana Florists Scarborough - Scarborough Ontario

Reported By:
- Scarborough, Ontario,

Canadiana Florists Scarborough
3087 Kingston Road Scarborough, M1M1L2 Ontario, Canada
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My girlfriend ordered 3 Blue roses for Valentine's Day from Canadiana Florists in Scarborough, for delivery in the later Afternoon. I got home at 2:30 and waited for this "surprise" she said was coming. I waited and waited in the livingroom (overlooks driveway and street) and no one showed.

At 8:30pm my girlfriend arrived at my house. Angry, she phoned Canadiana Florists and spoke to a gentleman who said that he did not know the status of our order, and that he could not track them, he then phoned us back and said he could not get hold of his driver and they would credit me for the flowers.

Monday came, and Canadiana phoned to tell us that the driver made several attempts to deliver the flowers but I wasn't home, and he tried all my neighbours and they weren't home either. He also said that there was a black honda civic in the driveway (whatever that means) and that no one was home.

My next door neighbour on one side is 82 years old and when I asked him he was home all day. My neighbour on the other side is on maternity leave and was home from noon till the next morning. My neighbour across the street works from home and was home all day and evening.

No note was left from Canadiana saying that they made any attempts to deliver and no one I asked said they saw any one knock on my door. The Black honda he says he saw is my girlfriends and she did not arrive at my house until 8:30pm and we went out for dinner at 9:30.

They tell me that I have to pay for the delivery charge when in reality they just "forgot" about my order. They now offered me my flowers at 50% off but this is not acceptable. They never attempted to deliver my flowers, and they're making us pay for it. I would advise you stay away from these people.


Scarborough, Ontario

1 Updates & Rebuttals


Disgruntled customer

#2UPDATE Employee

Thu, September 16, 2004

I would like to respond to this unfortunate incident Jon experienced with Canadiana Flowers. It is not our intention to dissapoint nor upset any of our customers at any time. We did attempt delivery to the address as requested and returned on 2 occasions for redelivery on Valentines day (the single most busiest day for all flower shops) No one answered the door and YES we did leave a delivery tag at the door. When the customer called I was unable to locate his order immediately and nor could I check on the status of the delivery immediately because of the huge volume of deliveries that occured this day. When I did respond to the customer I informed him that we attempted on 2 times a delivery to the requested address. This was the most times we could attempt a delivery on such a busy holiday; especially when we have over 1000 other parcels on the go! We can not leave flowers outside on such a cold day for delivery either We attempted to make ammends with this gentleman although he seems to want to 'bad mouth' a company that has been in business for over 30 years, winning countless awards and recognition accross Toronto and Canada. We have been voted at Toronto's Best Florist for 4 years now, this does not come about by 'consumers' votes by dissapointing them! I am not saying we are perfect, but we do strive to be and when things don't go as well as they should, we try to fix them! There was no ability to fix this individuals problems and so we offered his money back on the cost of the flowers; delivery was attempted, a cost we incurred and must pass onto the customer, If he thinks this is unfair, well, we are sorry. On another note: I think this is a good community service to all consumers and business owners. Although, I believe that this type of web site can lead to 'slamming' good companies and businesses and this is were I feel that the onus is upon the owners of this web site to be wary of some of these complaints. Some times they are not justified such as the one Canadiana Flowers recieved. Another individual just mentioned that this report was on the web to me, we were not even notified of such and this I do not think is fair, without the ability to respond to an individuals complaint/report within a reasonable amount of time!

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