- Report: #305354
Complaint Review: Cancun Travel Unlimited Sunset Group Sun Bay Vacations Mycancungetaway.com - Michigan, Cancun, Florida Internet
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Author Confirmed
Why?
Cancun Travel Unlimited Sunset Group Sun Bay Vacations Mycancungetaway.com
N/A Michigan, Cancun, Florida, Internet, U.S.A.
Phone:
800-961-4641
Web:
N/A
Categories:
Business Rating:
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Marketing 4 Sunset Group, Mycancungetaway.com, Cancun Travel Unlimited, Sunset Group, Sun Bay Vacations, Mycancungetaway.com Called from Michigan, saying they were from Cancun! Wesbiste and phone number is non-existant now that I go to book! Michigan, Cancun, Florida Internet
In August, I received a phone call from Glen at Marketing for Sunset Group, advertising a trip to Cancun. After about half an hour of discussion and looking at their web site while I had him on the phone, I paid $498.00 on my credit card, for a vacation to cancun, spots in florida , and was told I could upgrade to a cruise vs Florida, for a fee, and so on. I was told that I had 18 months to travel. I called in late December to book a vacation for March 2008. The first time I called, it rang and went to a very fuzzy answering machine for 'my cancun getaway'. I was not able to leave a message so I called back 2 minutes later, to find the phone number was no longer in service!!! Then I checked, and the email address, and web site on my confirmation letter not in service either. I then looked up Laguna Suites hotel on the internet. The web site is very vague and not informative at all. So, I called Laguna Suites in MX to find they answer the phone 'hello' as if it were a residence. She said she was familiar with Sunset Group, and my cancun getaway, and said they had a different number. She gave me another # to call. I have not called this other number as I feel it will be a dead end, not to mention, I am nervous travelling with bookings through this company, regardless of any arrangements that they MAY make. I would hate to get there and find out that I had no accommodations for me and my small children. Note that on my call display, the original call in August came from a Michigan number, not a Mexico number as he stated! Their website mycancumgetaway.com does not exist anymore! I recall the man's persistence at what a great deal this was, and now am convinced that it was a TOTAL rip-off, and had I not just moved and been exhausted, I probably would have just hung up and not even listened to the speech at all!!!
Kelly
Edmonton, Alberta
Canada
Kelly
Edmonton, Alberta
Canada
3 Updates & Rebuttals
Sherif
Cancun,Other,
Mexico
Thank you for your report, please let us help you
#2UPDATE Employee
Mon, February 04, 2008
Dear Kathy, I have just got a notice of your report, Marketing 4 Sunset Group is an existing company, and is promoting serveral hotels, specially in Cancun, Mexico, if you have bought one of its vacational packages, by all means the company would love you to travel using it, this is why we are here, to well serve you and all other clients that trusted us. You could contact me by email please [email protected] and I would have a Customer Service or Reservations Manager attend to your request gladly. Finally, If you have some error in our contact information, I understanf this would be our error for not making sure you have it correctly, I apologize for that. please contact me at your convinience. Thank you.
Sherif
Cancun,Other,
Mexico
Thank you for your report, please let us help you
#3UPDATE Employee
Mon, February 04, 2008
Dear Kathy, I have just got a notice of your report, Marketing 4 Sunset Group is an existing company, and is promoting serveral hotels, specially in Cancun, Mexico, if you have bought one of its vacational packages, by all means the company would love you to travel using it, this is why we are here, to well serve you and all other clients that trusted us. You could contact me by email please [email protected] and I would have a Customer Service or Reservations Manager attend to your request gladly. Finally, If you have some error in our contact information, I understanf this would be our error for not making sure you have it correctly, I apologize for that. please contact me at your convinience. Thank you.
Sherif
Cancun,Other,
Mexico
Thank you for your report, please let us help you
#4UPDATE Employee
Mon, February 04, 2008
Dear Kathy, I have just got a notice of your report, Marketing 4 Sunset Group is an existing company, and is promoting serveral hotels, specially in Cancun, Mexico, if you have bought one of its vacational packages, by all means the company would love you to travel using it, this is why we are here, to well serve you and all other clients that trusted us. You could contact me by email please [email protected] and I would have a Customer Service or Reservations Manager attend to your request gladly. Finally, If you have some error in our contact information, I understanf this would be our error for not making sure you have it correctly, I apologize for that. please contact me at your convinience. Thank you.
