- Report: #1350925
Complaint Review: Canvas Bold - Morganville, New Jersey
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Author Not Confirmed
Why?
Canvas Bold
700 B Campus Dr Morganville,, 07751 New Jersey, USA
Phone:
732-984-9238
Web:
http://www.canvasbees.com/
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Canvas Bold Canvas Bees BAD CUSTOMER SERVICE, RIP OFF CUSTOMERS Morganville, New Jersey
DO NOT DO BUSINESS WITH THIS COMPANY!!! I placed my first order with Canvas Bees or Canvas Bold on January 5, 2017. However, I never received any email confirmation that my order was placed. I called them on January 20, 2017 to confirm my order, and the customer service rep Jessie was very rude from the start of our conversation. First of all, he said they sent me an email 2 days after I placed my order telling me that my order could not be completed. Yet I did not receive any emails, also checked my spam folder. He said my order could not be completed for the size canvas I wanted. I began to ask questions as to what the dimensions need to be for the size canvas I wanted and he was rude and kept giving me misinformation. I tried to nicely give him an example in the past of what Walgreens does when I have had this issue with an canvas and he said, "Well this isn't Walgreens." He then said he was going to cancel my order without me even asking to cancel my order. I asked to speak to a manager and he said they are a very small operation, and there is no manager to speak to. I'm assuming he is the owner of the company. I had to dispute the charge with my credit card company because they already charged my card before the order was even processed and shipped. Very bad business!!
