- Report: #627247
Complaint Review: Capital Home Shield - North Miami Beach Florida
Reported By:
Tim -
Seattle, Washington, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Capital Home Shield
2221 NE 164th St. Suite 1135 North Miami Beach, 33160 Florida, United States of America
Phone:
1.877.289.9818
Web:
www.capitalhomeshield.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Capital Home Shield Capital Home Shield Home Warranty SCAM waste of money and time! North Miami Beach, Florida
I paid Capital Home Shield to put warranty on our house for a whole year. I called them for the first time a few weeks ago to let them know my cooktop has been flashing error codes. They sent someone out to diagnosis the cooktop and they found the computer part of the cooktop needs to be replaced. The service man called Capital Home Shield only to be told they will let us know if they will pay to fix it. I've been calling them everyday for the past few weeks and was told, "someone will get back to you on that." Of course no one has called me back, not even once. I've been put on hold for 45 minutes and transferred and most times, my call would get hung up on. I'm so ferrous, I've called my credit card company and I've filed a scam case against Capital Home Shield. They've been refusing to give me a straight answer as to why they will not pay for the maintenance on my cooktop.
The representative that signed me up stated that they cover all my home systems and appliances regardless of age and without a home inspection, as long as they are in good working order and properly maintained on the contract effective date. This was also reiterated in the conformation email I received after I signed up email is attached.
On the contract effective date, the cooktop was in good working order and properly maintained according to the manufacturers maintenance requirements. Save yourself time and money and go with another home warranty company!
3 Updates & Rebuttals
azliven
hereford,Arizona,
United States of America
Capital Home Shield scam Get your $$ back
#2Consumer Suggestion
Tue, December 14, 2010
After seeing all the complaints, I also decided to cancell my two policies with Capital Home Shields which I bought in August 2010. I sent them several emails, since ther phone lines were "down with technical diffiulties" I then contacted Allied Wallet who billed and charged my credit card. After talking to a supervisor and a followup call they promised a refund with in 7 to 10 days. I wasnt holding my breath becuase I thought it was all a scam but 6 days later I got my full refund!! Pass this on too anyone else who has been scammed by Capital Home shields. Have them contact Allied Wallet at 1-888-255-1137
Tim
Seattle,Washington,
United States of America
Capital Home Shield followed through~I'm happy with them
#3Author of original report
Wed, August 11, 2010
A representative from Capital Home Shield called me back and my claim was accepted. They said they will have someone come out to my house this week to fix my cooktop. I'm optimistic and I'm starting to change my mind about them. They seem like a great company and I just needed to be more patient. Once they follow through with fixing my cooktop, I'll be more than happy to refer them to my family and friends.
Tim
Seattle,Washington,
United States of America
Positive Experience With Capital Home Shield
#4Author of original report
Wed, August 11, 2010
I got a policy from Capital Home Shield. I had an issue and Capital resolved it. I would highly recommend using Capital Home Shield as a home warranty company.
