- Report: #329963
Complaint Review: Capital One Auto Finance - Plano Texas
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Capital One Auto Finance
Plano, Texas, U.S.A.
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Capital One Auto Finance not sending letters of notice or how much they sold car for Plano Texas
Purchased a car at a dealership didnt think I would get approved for a loan but capital one took me on. My monthly payments were about 320.00 a month. after about 8 months things for me financially became very hard. Notified capital one that I need to turn the car over to them. After about 2 months I receive a call from someone at capital one demanding I leave the car parked in front of my address so they can reposses it. I said fine no problem. That night tow truck comes picks up car including my plates. I did ask the tow man if I could have my plates so I could surrender them to dmv and I was told that capital one would take care of everything and I was doing the right thing by not putting up a fight. Now its 4 months later and I find out that my license was suspended because the plates were never surrender by the bank. I was told to get in touch with capital one to get a letter from them stating they told the car but everytime I called captial one they sent me to their collection agency. The agency in no polite way tells me " honey they dont want to talk to you you own them money and they will not cooperate with you until you pay them. " Then they proceded to ask were and why I would pay my balance of $8000. I dont even know how much the auctioned the car off for since I never received a letter of any kind. This bank is a joke and I have been hearing the work the same way with their credit cards. The collection agency still calls me and now calls me at work but I was told that I must received something from captial one stating proof of what the car was sold for. As far as the letter to send to dmv I finally got a letter from the insurance company and after a very nasty phone call to some customer service person I finally got some respect and received a letter from capital one. Be careful out there when purchasing a car make sure it is not going to be capital one, they have no heart nor do they care about how people might have to live. I say to Captial One take a number and get in line for your money. I couldnt make my car payments so what makes you think I can pay you now.
Christine
bronx, New York
U.S.A.
Christine
bronx, New York
U.S.A.
