- Report: #1229184
Complaint Review: CAPITAL ONE MASTERCARD - Scarborough Ontario
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Author Confirmed
Why?
CAPITAL ONE MASTERCARD
P.O. Box 503 Scarborough Stn. D Scarborough, ON M1 Scarborough, M1R 5L1 Ontario, Canada
Phone:
8007233500
Web:
WWW.CAPITALONE.COM
Categories:
Business Rating:
(0)
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CAPITAL ONE MASTERCARD CAPITALONE MASTERCARD TERRIBLE, BRUTAL, POOR SERVICE, AVOID, SCAM, RUDE, STUPID, IGNORANT, LOUSY Scarborough Ontario
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As a SIX star credit rated consumer, I have never missed a payment on any credit card. I made the terrible mistake of signing up at Costo for a capital one platinum card that was part of their membership offering cash back that I still not have received.
But thats not the case, I had a FRAUDUELENT CHARGE OF OVER $1000 made to my card. I have an auto set on my account which I thought was a good idea, that anytime a charge of a set amount goes onto my card that I am immediately notified by email. Upon receiving this charge of $1000++ I immediately contacted capital one.
My call was simiar to that of a 3r world country back in 1998 asking for tech support for windows. You know where basically asked you if your computer is plugged in?
Well I made the report with them and have now called in more than 9 times to rectify this. They escalate to their so called investigations dept send me a letter with a a 855# to call. I call in it than asks for a 7 digit code to contact the investigator which is NOT IDENTIFIED IN ANY WAY SHAPE OR FORM ON THE LETTER...DA!!!!
Frustrated I decided to call Costco with them on the line to listen to the stupidity of the service. Today I get my statement there still charging me for that amount so I call in again. I did not have my card with me so the girl asked for my telephone number. I gave both my cell and my home at which time she says. "Your not a cardholder with us sir" I repeated my number and she kept telling me the same thing. I asked to talk to a manager and she kept me talking in cirlces for 10 mintues. Finally put on hold music crackling and blaring on hold 9 minutes later my call was answered by a manager. I explained the situation regarding how my call was being handled by the escalations department, that no on was leaving a name or number on the letter, when I did get called they left a 7 digit code on my cell, when I called back there was NO VOICEMAIL OR IDENTIFIER AND I CALLED BACK 6 TIMES AS THE LINE WAS BUSY PRIOR.!?!?!?
The manager than says to me "I will have someone from our escalations dept call you back. I urged her to have someone from UPPER MANAGEMENT CALL ME BACK AS YOUR ESCALATIONS department phones are not set up properly or someone is not doing their job properly I remarked. I am now calling costco again to share my CAPITAL ONE THIRDWORLD EXPERIENCE. ABSOLTUELY BRUTAL SERVICE. REDEFINING IGNORANCE as to how many peoples credit score will be affected by these A-holes remains to be seen. Im done.
