- Report: #740435
Complaint Review: Capitol One - Internet
Reported By:
Karina -
Marysville, Washington, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Capitol One
Salt Lake City, Utah Internet, United States of America
Phone:
800-955-7070
Web:
www.capitalone.com
Categories:
Business Rating:
(0)
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Capitol One Deceptive Balance Transfers Internet
I've never been so discusted by a companies ethics! 18 month transfer should mean 18 months.
This is the second time Capital One has tried to rip me off. I transfered money on my husbands account for 18 months 0 interest and on the 12th month started to get finance charges. I had previously emailed Capital One to get confirmation as to when the promotion period ended and was told a later time then I was given.
None of the statements reflect any notice as to when the promotion period ends so I thought I was being smart in sending them an email to get confirmation. When the confirmation email response said one thing, I thought that was good enough.
I should have known. The emails in the Capital One system delete after a certain amount of time so since I didn't print I had no proof. Lesson learned..
This time around I did the same for my account. It was an 18 month transfer promotion and the email confirmation from the customer service said it should be expiring later this month. (September) Now I started getting interest charged since last month.
According to Capital One they said the promotion was only 12 months. Luckily I was smarter and I printed out the email. Well now according to Capital One I can submit my as they said, "my so called documentation" but there is not likely it will matter.
Aside from the fact that their statements never advise consumers when the promotions are expiring I think Capital One is commiting fraud and I'm sure I'm not the only person whom this has happend to.
As I told the CSR, don't be suprised when Capital One faces a class action lawsuit for their fraudulent practices.
I plan on cancelling my card and taking my business elsewhere!
This is the second time Capital One has tried to rip me off. I transfered money on my husbands account for 18 months 0 interest and on the 12th month started to get finance charges. I had previously emailed Capital One to get confirmation as to when the promotion period ended and was told a later time then I was given.
None of the statements reflect any notice as to when the promotion period ends so I thought I was being smart in sending them an email to get confirmation. When the confirmation email response said one thing, I thought that was good enough.
I should have known. The emails in the Capital One system delete after a certain amount of time so since I didn't print I had no proof. Lesson learned..
This time around I did the same for my account. It was an 18 month transfer promotion and the email confirmation from the customer service said it should be expiring later this month. (September) Now I started getting interest charged since last month.
According to Capital One they said the promotion was only 12 months. Luckily I was smarter and I printed out the email. Well now according to Capital One I can submit my as they said, "my so called documentation" but there is not likely it will matter.
Aside from the fact that their statements never advise consumers when the promotions are expiring I think Capital One is commiting fraud and I'm sure I'm not the only person whom this has happend to.
As I told the CSR, don't be suprised when Capital One faces a class action lawsuit for their fraudulent practices.
I plan on cancelling my card and taking my business elsewhere!
