Lashanda
Owatonna,#2Consumer Comment
Mon, April 21, 2008
I too am a victim of carhop and UAC.. i have a report filed on here as well. i need more information as to going about trying to get justice out of these people! please contact me at (((ROR REDACTED))) with more details.. i figure the more that we can get to complain the better our chances! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
Darin
Minneapolis,#3Consumer Comment
Thu, April 12, 2007
I too purchased a vehicle from car hop. They have less than legal tactics throught their whole sales pitch, unbeknownst to the prospective customer. Once everything gets close to being finalized they ask you to fill out a survey which consists of family and friends contact information (illegal under the fair debt collection practices act) If you miss one payment according to their records they call everyone you listed in that "survey" and harass them until you call them back, Thats IF you get the messages. Now this particular vehicle i purchased was in an accident confirmed by my mechanic and another mechanic(i asked for a vehicle history report) they never gave me that report they just sent me a letter stating that this particular website they use (carfax competitor) states no derogatory reports. I did ask for a carfax history report b/c according to carfax there are 19 reports on file. This particular website carhop/UAC uses only had 10 reports filed on that vehicle. NONE of the vehicles are ever inspected however don't let carhop/UAC lie to you they know more about that vehicle than they are letting on. Drive past any carhop dealership look for tauruses and other similar vehicles, ones that clearly have been in an accident then come back a week or 2 later and see if it is in that same spot. I know for a fact it will not be they will fix the vehicle and represent it as a good used car. I had seen them to it at the Blaine location. Now back to my car... It has all the amenities leather interior power locks, windows seats, the works. I had found out that the vehicle had been in accident 3 months after i got it. Thats when there was a good rain storm. The windshield leaks like a sieve. Upon closer inspection the front clip is slightly a different color that the rest of the vehicle. The manager stated to me that if i can prove the vehicle had been in an accident that they will cut the price dramatically... well had the proof I showed them the proof and still they didn't make good on their deal. So now I am considering taking legal action against carhop and UAC. One more thing before I send this off. On carhops website it says they do not advertise nor can they say they will help improve your credit. Yet the sales people at the dealerships say differently (i had been to 2 different lots and heard the same thing)When you ask about a certain vehicle and the price they say they don't sell the car they sell "a package". the package is them reporting to the credit bureaus. Something that it automatically done. They also overprice their vehicles. My vehicle blue books for 7500 dollars they are financing it to me for over 11,000 dollars. Thats for the "package" not the vehicle. I will be calling the gorvenor's office and the attorney general about this matter too. I would advise everyone else do the same thing. Don't forget to call fox 9 news too,they will get to the bottom of the dirty tactics of carhop and UAC.
Melissa
Ramsey,#4Consumer Comment
Mon, July 17, 2006
How come you have not responded to any other Car Hop complaint on here?
Craig
Edina,#5UPDATE Employee
Fri, July 07, 2006
Melissa, I am sorry you feel that our responding to this situation was somehow a negative thing. We believe in responding to ANY situation positive or negative and appreciate this avenue to help people understand our position. Not one time did we call Sharrell a liar. We have the right to respond with our side of the story, which is what we did here.
Melissa
Ramsey,#6Consumer Comment
Mon, July 03, 2006
Excuse me but WTF. Get real. The fact that you have to come on here and basicly say that this guy is lying just shows how bad your customer service is right there!
Craig
Edina,#7UPDATE Employee
Thu, June 01, 2006
Dear Sharrell, we appreciate the concerns you had with the vehicle you purchased at CarHop in Richfield, MN. Although I am sorry that we couldn't keep you as a customer, we are happy that you could take advantage of our 48-hour return/refund policy . Although it usually takes a few days to get you a check, I did see where one of our employees graciously refunded your down payment from his own pocket! Although it is unfortunate when anyone had a problem, unfortunately unforeseen problems do occur in used vehicles, like your alternator. Nevertheless, had you given us the chance to help you, you would have seen that CarHop goes above and beyond to help our customers. Certainly having an employee exceed our obligations by giving you money from his own pocket should have demonstrated our willingness to exceed our obligations. Although I am sorry that you didn't give us a chance to help you, I am disappointed that you would make unfounded allegations about our services. In fact, CarHop has helped thousands of customers throughout the Midwest. Obviously you were satisfied enough to call back to our dealership on Monday and try to get another vehicle after you said you were rejected at another dealer in town. We believe without a doubt that we held up to our promise to you to provide you with the best service possible. I regret that your experience was not as positive as it has been for thousands of other people that we have reached out to and helped. If you have any additional concerns, please contact the store manager at the location you purchased the vehicle from.
Craig
Edina,#8UPDATE Employee
Thu, June 01, 2006
Dear Sharrell, we appreciate the concerns you had with the vehicle you purchased at CarHop in Richfield, MN. Although I am sorry that we couldn't keep you as a customer, we are happy that you could take advantage of our 48-hour return/refund policy . Although it usually takes a few days to get you a check, I did see where one of our employees graciously refunded your down payment from his own pocket! Although it is unfortunate when anyone had a problem, unfortunately unforeseen problems do occur in used vehicles, like your alternator. Nevertheless, had you given us the chance to help you, you would have seen that CarHop goes above and beyond to help our customers. Certainly having an employee exceed our obligations by giving you money from his own pocket should have demonstrated our willingness to exceed our obligations. Although I am sorry that you didn't give us a chance to help you, I am disappointed that you would make unfounded allegations about our services. In fact, CarHop has helped thousands of customers throughout the Midwest. Obviously you were satisfied enough to call back to our dealership on Monday and try to get another vehicle after you said you were rejected at another dealer in town. We believe without a doubt that we held up to our promise to you to provide you with the best service possible. I regret that your experience was not as positive as it has been for thousands of other people that we have reached out to and helped. If you have any additional concerns, please contact the store manager at the location you purchased the vehicle from.
Craig
Edina,#9UPDATE Employee
Thu, June 01, 2006
Dear Sharrell, we appreciate the concerns you had with the vehicle you purchased at CarHop in Richfield, MN. Although I am sorry that we couldn't keep you as a customer, we are happy that you could take advantage of our 48-hour return/refund policy . Although it usually takes a few days to get you a check, I did see where one of our employees graciously refunded your down payment from his own pocket! Although it is unfortunate when anyone had a problem, unfortunately unforeseen problems do occur in used vehicles, like your alternator. Nevertheless, had you given us the chance to help you, you would have seen that CarHop goes above and beyond to help our customers. Certainly having an employee exceed our obligations by giving you money from his own pocket should have demonstrated our willingness to exceed our obligations. Although I am sorry that you didn't give us a chance to help you, I am disappointed that you would make unfounded allegations about our services. In fact, CarHop has helped thousands of customers throughout the Midwest. Obviously you were satisfied enough to call back to our dealership on Monday and try to get another vehicle after you said you were rejected at another dealer in town. We believe without a doubt that we held up to our promise to you to provide you with the best service possible. I regret that your experience was not as positive as it has been for thousands of other people that we have reached out to and helped. If you have any additional concerns, please contact the store manager at the location you purchased the vehicle from.
Craig
Edina,#10UPDATE Employee
Thu, June 01, 2006
Dear Sharrell, we appreciate the concerns you had with the vehicle you purchased at CarHop in Richfield, MN. Although I am sorry that we couldn't keep you as a customer, we are happy that you could take advantage of our 48-hour return/refund policy . Although it usually takes a few days to get you a check, I did see where one of our employees graciously refunded your down payment from his own pocket! Although it is unfortunate when anyone had a problem, unfortunately unforeseen problems do occur in used vehicles, like your alternator. Nevertheless, had you given us the chance to help you, you would have seen that CarHop goes above and beyond to help our customers. Certainly having an employee exceed our obligations by giving you money from his own pocket should have demonstrated our willingness to exceed our obligations. Although I am sorry that you didn't give us a chance to help you, I am disappointed that you would make unfounded allegations about our services. In fact, CarHop has helped thousands of customers throughout the Midwest. Obviously you were satisfied enough to call back to our dealership on Monday and try to get another vehicle after you said you were rejected at another dealer in town. We believe without a doubt that we held up to our promise to you to provide you with the best service possible. I regret that your experience was not as positive as it has been for thousands of other people that we have reached out to and helped. If you have any additional concerns, please contact the store manager at the location you purchased the vehicle from.