Complaint Review: Care Credit - Springdale Arkansas

I finally got some real assistance from Care Credit Corporate.  Thank you.

**To expedite a response, please provide Reference code DM 121112_ror_412Walnut** 
 
Im sorry you have experienced issues with your GE Capital Retail Bank account. We would like to try and resolve your concerns. Please email me at [email protected] with your name and phone number. A member of our consumer advocacy team will call you to assist.
 
For your security, please do not include your account number in your email. 
 
Regards, 
Nicole 
GE Capital

Obviously, you are missing the point.  I am trying to avoid late fees, not incur them.  Why do you think I am trying to get them to send the statement sooner or change the monthly payment due date.

I don't appreciate your being so rude and flippant.  Being a smart a*s does not make you smart.  People have different ways of accomplishing the same task.

I know you guys read these reports and often respond to them.  I am asking you, for the good of business, to respond to this one.  You see, this person is just a bit different.  He/she is NOT complaining about collections, he/she is very willingly supplying you with extra income because he/she wants to pay late!  Several of us tried to explain how to make an on time payment but he/she wishes to cling to some ridiculous notion and WILLINGLY WILL PAY LATE FEES.  So I ask you to thank he/she for the increased unearned income.  We should always be appreciative of our clients and thank them for their business.  It makes good business sense to do that.  So go ahead!  Its not everyday someone is willing to pay extra for no legitimate reason!

Yes, Smart A.  I need the coupon to pay the bill.  It is my right and choice not to pay my bills on line.  If they send the stupid thing, I can pay it on time.  That's not too much to ask (and stop talking to me like I'm the idiot!  Not so.

For the second time, I am asking what you are talking about.  Your response makes no sense.

I pay my bills by mail and not on line.  I have heard from too many sources that it is unwise to use a debit card online.  If they send the payment coupon on time, I can pay it on time.  That is all I ask.  Should be very simple.

You know when the payment is due...the second of each month. You also know if they don't get the payment on time you'll pay a late fee. So then...you deliberately run up late charges because they don't send you a stupid coupon??? Please tell us...does the elevator reach the top floor?

I don't understand what you are talking about in your response.  "Why do you have to know Strident?  What does that mean????

 you're no help at all and the rest of your members

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I need the coupon to send in with my check.  I pay my bills by mail, not on line.  If they mail it on time, I can pay it on time.  I do not feel comfortable paying my bills on line.

I pay them by mail when I receive the monthly coupon to enclose with my check.  I need the coupon to pay it.

Since you know when the payments are due, why not send the payment in time? Why wait for the statement which may be delayed by USPS? Care Credit probably has a website where you can make payments online, eliminating postage cost to you and the chance the payment will be late.