- Report: #477634
Complaint Review: Care.com Inc. - Waltham Massachusetts
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Author Confirmed
Why?
Care.com Inc.
1400 Main St. Waltham, 02451 Massachusetts, U.S.A.
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Tell us has your experience with this business or person been good?
Care.com Automatic Renewal without notification Waltham, Massachusetts
Although we greatly appreciated the service provided by Care.com, I had initially signed up for 3 months of access. What I was unaware of due to the lack of notification is that my access would be automatically renewed every 3 months. Furthermore, they allow for no recourse once the credit card has been charged. This is highly unethical, in my opinion. Buyer Beware!!!
Frustrated consumer
Austin, Texas
U.S.A.
Frustrated consumer
Austin, Texas
U.S.A.
1 Updates & Rebuttals
SSCleve
Wenham,Massachusetts,
United States of America
Auto Renew Care.com
#2UPDATE Employee
Thu, February 04, 2010
I wanted you to know that I saw your blog post and I'd love to see if I can help resolve the situation. We do have an auto-renew policy for the convenience of our members. But if you've already finished using Care.com to find a care provider, I am happy to help you resolve the situation. Please contact me at [email protected] and we'll do our best to fix this quickly. Thanks for bringing this is to our attention. And thank you, too, for using Care.com.
