- Report: #1277994
Complaint Review: CarID - Cranbury New Jersey
-
Author Confirmed
Why?
CarID
1 Corporate Drive Cranbury, 08512 New Jersey, USA
Phone:
800.505.3274
Web:
www.carid.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
CarID - Valery Kurb, Andrey Shilov SCAM: Failure to refund for wrong product and falsifying their "legitamite" business Cranbury New Jersey
These people are frauds! I am sure many have purchased products from them and perhaps your order arrived without problem. In my case their website was unclear, had the wrong part numbers, and not once but TWICE sent me the wrong product. When brough to their attention, they have repeatedly refused to process my refund. Furthermore I did some digging. They aren't even a company, and no one their is from the USA. They are a reseller of second hand parts. Some f the parts they sell are defective and I am not the first to complain. STAY AWAY! You will save money and get stellar customer service from Amazon.
3 weeks and still no refund. They sent me a UPS label which was supposed to be pre-paid... well, it wasn't. So i paid to ship it back to the original manufacturer. I attached their shipping label, however UPS reported that t could not be used so the re-processed it and gave it a new tracking number. Check out this response from a woman named "Valery" :
I have received your bill. According to this bill, your package was sent using the tracking number XXXXXXXXXXXXXXXXX. We have provided you with the return document and return shipping label which has the tracking number XXXXXXXXXXXXXX. These documents were sent to you by Andrey Shilov on 12/29/2015 at 10:44 am. I have resent these documents to you, so you could check the shipping information in them. All these shows that you did not use our return documents, or did not stick the return shipping label to your box. The procedure was violated and in this case we are not able to provide you with $10.87 refund. ( removed the original tracking numbers)
So think before you buy. Do not waste your money with these people. Good luck getting someone on the phone that you can understand.
