Duane
Monroe,#2Consumer Comment
Sat, September 29, 2007
amount was the taxes that you paid based on? There is no way you paid $85.00 in taxes on $297.00.
Anonab
Columbus,#3UPDATE EX-employee responds
Sat, September 29, 2007
I don't understand a few things in your post. Why would the finance company know that your hatch woudn't work? For that matter, how would the service department know that the lock mechanism didn't work at the time of purchase? If there was a recall on the ABS system, why wasn't the vehicle taken to a dealership? Why would the repairs come under the "Maxcare warranty" instead of the recall? And as to the tax on the work performed, who is in charge of that? I am pretty certain it is not Carmax. I did work for Carmax and frankly got tired of consumers treating me like garbage when I tried my best and worked my butt off. But I do know that the mechanics really try to produce great used vehicles. If it was known at sell, did the salesperson write a repair order for the repair of the hatch of your truck? I do know that repair orders are fixed in a Carmax shop and not at the dealership. Was it taken in under the remaining factory warranty? You have a lot of missing information from your post. I do wish that everyone can be treated fairly and that all used cars could be perfect. But I do know that this is a company that tries to make customers happy.