mysty
Houston,#2Consumer Comment
Tue, April 09, 2013
And the 30 Day warrenty is a joke because the problems are Not fixed when the vehicle is returned.
Allan
BUFFALO GROVE,#3Consumer Comment
Tue, July 13, 2010
Here are a couple of comments about Carmax,
My local Carmax in Glencoe IL will let you test drive on the highway if you ask. If they refused I would have asked for the manager. I personally would never buy a used car that I did not test drive on a highway.
The background check available from auto check always caries buyback protection. Did you view the Autocheck vehicle history report? They have to show it to you, it's Carmax policy. Autocheck will buy back the car from you if they miss something like that. This is like title insurance on your home but the buy-back protection is from Autocheck not Carmax so you have to go to them.
As for the scratches and water spots, Carmax, like most used car dealers, sells WYSIWYG, What you see is what you get. Since all Carmax cars are washed over and over if you are buying a car with spots and scratches then you are buying a car with spots and scratches. There is no warranty on cosmetic damage. It is what it is. So do your due diligence before you buy and never expect anything cosmetic to be repaired after the sale unless you get it in writing signed by a manager. This is true with any used car at any dealership.
Ward107
Johnstown,#4Consumer Comment
Thu, October 30, 2008
I had my vehicle in for service and they damaged my gas tank and had to replace it, then when they pulled my motor for engine work they scratched the heck out of my crome bumper. I recently found out they broke my headlight assembly when I washed the vehicle. I have never had such accidental prone mechanics. It is like they do not treat the vehicles with respect. Who knows what goes on in the background. For some reason I dont want to Know.
Gobears54
Waukesha,#5Consumer Comment
Sat, September 13, 2008
We experienced the same type of rude treatment from the management staff at Carmax in Waukesha, Wisconsin. Our car was also damaged during repair, and the managers said to us, "How do we know that wasn't already there?" In addition, the 30 day warranty is subjected to a set of "proprietary standards," that are not revealed to the customer, so it is deceptive in that regard. We were told that we would have the peace of mind of knowing that we could bring the car back in for anything covered under the warranty for 30 days after the purchase. When we found several issues, although they were listed as "COVERED," under the 30 day warranty, the service manager and store manager argued with us and refused to honor certain coverages, as they met their previously unmentioned and undivulged "standards." That is not what we were told by the sales personnel, nor by the language of the warranty. The warranty never mentions these so-called proprietary standards, and, believe me, I have read it thoroughly numerous times to ensure that I am writing truthfully. There is absolutely no mention of Carmax "standards." None.
Paco
Miami,#6UPDATE EX-employee responds
Thu, September 04, 2008
I can definatly understand you frustration with this situation. Carmax has a 5-day money back guarantee. You as the consumer have the right to return the vehicle within 5 days if you are no satisfied for "any" reason. Working there for over a year I saw exactly how this process works and it was no hassle at all. If you felt bad about it then you should have returned the vehicle and exchanged it for another vehicle or a refund of your money. Just because it was inspected it doens'nt mean that it will be perfect or problem free. If man can build it it will break. That is why they offer the 30 day limited warranty and they sell an exrteded warranty. If management treated you wrong then that is an anomally because we all hsd the attitude that taking care of our customers was the most important thing we cold do.
Peter
Pony,#7Consumer Comment
Sat, October 28, 2006
So you bought a VALUE MAX vehicle without test-driving it on the highway and with obvious physical issues (i.e., waterspots) that concerned you. You need to understand that once you turn the money over for the vehicle, that vehicle then becomes YOUR responsibility. Why did you not insist on a highway test-drive as a condition of buying the vehicle? Why did you not ask them to remove the water spots before purchase?