ringleader
middletown,#2UPDATE EX-employee responds
Fri, April 19, 2013
I was reading some of these complaints and this particular complaint got my attention really fast. As a former employee of CarMax, I have heard in many Sunday morning meetings other sales associates complain to management about vehicles with issues after a test drive with a potential customer. This is a very important issue to me because of two major things, number 1 it directly affects the sales associate, and number 2, it proves CarMax does not fix everything that needs to be fixed. You mention your $250 deductable, well maybe, just maybe CarMax would like the customer to pay for something that should have been fixed in the first place before the vehicle was saleable? Makes sense to me.
A relative of mine purchased a vehicle from another location and after a few days of driving it noticed a big puddle of water on the floorboard. Well to make a long story short, she brought it back and CarMax had someone who specializes in convertibles come in and fix the problem. It was clogged drainage areas that forced water inside the car, no big deal. But, my point is why was that water not found while sitting in CarMax's lot for all those months? Why didn't anyone notice it on a test drive? The vehicle also shimmied when driving at a higher speed, around 65-75 mph. The car was taken back again, but never fixed because the shimmying was still there. Finally I said to my relative, just bring it to the dealer and be done with it. The dealer was much closer anyway. So after all that, why or how could anyone want to go back to CarMax again? Hope this was helpful!