- Report: #1006750
Complaint Review: carnival cruise lines - long beach California
Reported By:
RandyMc -
fresno, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
carnival cruise lines
long beach, California, United States of America
Phone:
Web:
carivalcruise.com
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Business Rating:
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carnival cruise lines carnival stole 900 bucks from me cause my wife was hospitalized long beach, California
We have sailed with you many times before. We wanted to celebrate our 10yr aneversery on your cruise as it was our first vacation together way back when. I notified your customer service this past week. My wife was
admited to the hospital with pancreatitus. She has been in the hospital for more than 2 weeks most of which has been in ICU. Obviously due to this emergancy we are unable to cruise with you on our 1/28/13 date. I
asked if there is anyway we could change the date or anything but the only answer was I lost out on 75% of money I paid cause I didn't spend more money by buying some insurance that would have covered this. I have proper documentaion from hospital that this is not just small issue this has been very tragic for our family. I know I am only one customer and you have millions but lossing $900 is a lot of money since we have been saving for this for a while as it was going to be special. This to me is unexceptable and very uncompasionete on your part. I didn't mind takeing some kind of hit as I know it's not much notice but 75% is steep there was no help and the gal I spoke to tried so it makes me think she was asking she felt so bad but if this is your policy then it's wrong. I know you will sell my cabin even tho you got my $900 so you make more money this is just wrong if you were willing to work with me it would be fine but all failed. I am very dissapointed as we love your ships and have allways been happy on your cruises. We will cruise again but not with Carnival if this is not made right, again I know you don't care cause were both small time and have only cruised with you a hand full of times but that's a wrong way to handle something. We are both in
customer service and this is wrong. You should be ashamed of yourselves. My father in law had a flight and canceled it with two days notice and got fully refunded with letter that I contain as well. You may contact
me or not but my wife when better will defiantely make some calls as I'm nicer when it comes to these type of situations. Very, very disapointed I will use every aspect to our power to tell everyone about this situation to steer them away from carnival as they have no compasion for emergancy situations but yet want more money for some insurance.
Ridulous, with social meida and all the followers out there we are small but you tell enough people and maybe you loos at least one cruiser, it is just sad.
admited to the hospital with pancreatitus. She has been in the hospital for more than 2 weeks most of which has been in ICU. Obviously due to this emergancy we are unable to cruise with you on our 1/28/13 date. I
asked if there is anyway we could change the date or anything but the only answer was I lost out on 75% of money I paid cause I didn't spend more money by buying some insurance that would have covered this. I have proper documentaion from hospital that this is not just small issue this has been very tragic for our family. I know I am only one customer and you have millions but lossing $900 is a lot of money since we have been saving for this for a while as it was going to be special. This to me is unexceptable and very uncompasionete on your part. I didn't mind takeing some kind of hit as I know it's not much notice but 75% is steep there was no help and the gal I spoke to tried so it makes me think she was asking she felt so bad but if this is your policy then it's wrong. I know you will sell my cabin even tho you got my $900 so you make more money this is just wrong if you were willing to work with me it would be fine but all failed. I am very dissapointed as we love your ships and have allways been happy on your cruises. We will cruise again but not with Carnival if this is not made right, again I know you don't care cause were both small time and have only cruised with you a hand full of times but that's a wrong way to handle something. We are both in
customer service and this is wrong. You should be ashamed of yourselves. My father in law had a flight and canceled it with two days notice and got fully refunded with letter that I contain as well. You may contact
me or not but my wife when better will defiantely make some calls as I'm nicer when it comes to these type of situations. Very, very disapointed I will use every aspect to our power to tell everyone about this situation to steer them away from carnival as they have no compasion for emergancy situations but yet want more money for some insurance.
Ridulous, with social meida and all the followers out there we are small but you tell enough people and maybe you loos at least one cruiser, it is just sad.
2 Updates & Rebuttals
Flynrider
Phoenix,Arizona,
USA
Confused.
#2Consumer Comment
Thu, January 31, 2013
Cruises usually have well documented cancellation policiies. That's why they sell trip insurance. It protects you in the event that something exactly like your situation occurs.
" I know you will sell my cabin even tho you got my $900 so you make more money this is just wrong "
Actually, that is not very likely. There is not much of a market for last minute cruise cabins. Most people buy months in advance.
That's all beside the point. You appear to want the benefits of trip insurance without having bought any trip insurance. Does that really make sense to you?
Ken
Colorado,USA
Sorry you had to cancel your trip and hope your wife is now doing well, but....
#3Consumer Suggestion
Thu, January 31, 2013
Cruise Length Days Prior To Sailing Cancellation Charge
2, 3, 4 & 5 nights 61 days or more None (except for Early Saver, Easy Saver* and
Super Saver fares**)
60 to 46 days 50% of total fare or deposit,
whichever is greater
45 to 30 days 75% of total fare or deposit, whichever is greater
29 to 15 days Entire deposit
14 days or less 100% of total fare
Just below this information is the following statement:
"The purchase of trip cancellation insurance is STRONGLY recommended"
Like most of us likely would have done, you gambled and lost..sorry, but this is NOT a Ripoff on the cruise lines part.
The terms are plainly spelled out and no exceptions are listed.
