- Report: #917335
Complaint Review: Carol's Furnished Rentals - Toronto Ontario
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Carol's Furnished Rentals
1417 Dundas St W Toronto Ontario Canada Toronto, M6J3L5 Ontario, United States of America
Phone:
1-416-282-7818
Web:
http://carolsfurnishedrentals.com
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Carol's Furnished Rentals False advertising, withholding deposits, overcharging, fabricating stories and lieing Toronto, Ontario
I found a listing on Craigslist for a room at Carols Furnished Rentals. I phoned and asked if it was located in the basement and if it was clean and safe. I was told it was not underground, it was clean and in a very safe area. I sent my deposit and was told it could be returned if I didn't receive the room I was sent photos of.
I arrived and was taken to the basement. The hallway was filthy, the room was dirty. It smelled of oil. I complained and refused to stay, but was told I wouldn't get my deposit returned. I changed my booking from a month to 2 nights and was told I had to give an extra $250 damage deposit.
I left after 2 nights and asked to have my damage deposit returned. Carol said she would hold on to it for a minimum of 5 days. I pointed out that she had to deal with it at the time of my moving out, but she refused. She said I had to completely clean the room - linens and dishes and all AND she was charging me $70 for cleaning. I refused to clean if she was keeping my $70 cleaning fee and she said she'd return my money if I cleaned. She stood and watched me clean the dishes and fridge and I complained the stove was filthy from the previous tenant and refused to clean it.
After 10 days without any communication from Carol, I phoned her and asked for my damage deposit back and she said she would deal with it that night. I phoned the next day when I had not heard anything from her and she said she would deal with it that afternoon. I phoned the third day when I had not heard anything from her and she shouted at me that I was a bully and hung up.
I complained to the BBB and finally received a response -11 days later - an invoice from her for another $350 for cleaning the fridge and dishes she had watched me wash. I complained to the BBB that this was a lie and she charged me another $100 for harrassing her staff and threatened to take me to small claims court if I did not pay her bill for $600 for cleaning the fridge which she had watched me clean myself.
Do not give this woman any money you ever want to see again. Do not stay in her filthy smelly accommodation, with the cockroaches, the toilet that doesn't flush, the remote that doesn't work and the $600 cleaning fees. Executive accommodation - what a total joke!
I arrived and was taken to the basement. The hallway was filthy, the room was dirty. It smelled of oil. I complained and refused to stay, but was told I wouldn't get my deposit returned. I changed my booking from a month to 2 nights and was told I had to give an extra $250 damage deposit.
I left after 2 nights and asked to have my damage deposit returned. Carol said she would hold on to it for a minimum of 5 days. I pointed out that she had to deal with it at the time of my moving out, but she refused. She said I had to completely clean the room - linens and dishes and all AND she was charging me $70 for cleaning. I refused to clean if she was keeping my $70 cleaning fee and she said she'd return my money if I cleaned. She stood and watched me clean the dishes and fridge and I complained the stove was filthy from the previous tenant and refused to clean it.
After 10 days without any communication from Carol, I phoned her and asked for my damage deposit back and she said she would deal with it that night. I phoned the next day when I had not heard anything from her and she said she would deal with it that afternoon. I phoned the third day when I had not heard anything from her and she shouted at me that I was a bully and hung up.
I complained to the BBB and finally received a response -11 days later - an invoice from her for another $350 for cleaning the fridge and dishes she had watched me wash. I complained to the BBB that this was a lie and she charged me another $100 for harrassing her staff and threatened to take me to small claims court if I did not pay her bill for $600 for cleaning the fridge which she had watched me clean myself.
Do not give this woman any money you ever want to see again. Do not stay in her filthy smelly accommodation, with the cockroaches, the toilet that doesn't flush, the remote that doesn't work and the $600 cleaning fees. Executive accommodation - what a total joke!
3 Updates & Rebuttals
poppy
Shelburne,Ontario,
Canada
Liar
#2REBUTTAL Owner of company
Wed, October 31, 2012
Obviously they got someone to write this phony review.Carol is nothing but a thief and her apartments are dumps.
Carol
Toronto,Ontario,
Canada
Carols Furnished Rentals
#3Consumer Comment
Mon, October 22, 2012
I have stayed at Carols Furnished Rentals location at Dundas & Dufferin. The suite was very clean and as expected, The pictures emailed identical to what I saw when I arrived. my stay was pleasant and I followed the strict checkout policy which was a bit cumbersome but needless to say, I return the suite just as it was given to me and my security deposit was returned to me via email interac transfer within 5 days.
Jerry B.
Carol
Toronto,Ontario,
Canada
KAREN LOUISE ****
#4REBUTTAL Owner of company
Mon, October 22, 2012
Carol's Furnished Rentals is a registered Canadian Corporation providing fully furnished accommodations to an international clientele. We have over 10 location in the Greater Toronto Region. Please visit our website at www.carolsfurnishedrentals.com, to view all of our properties.
We have had over four thousand guests come through our facilities, with only one false complaint. We are here to provide an alternative to your hotel experience. This is a testament to the excellent service we have provided thus far.
Our foreign clientele are looking for an alternative to a hotel with a fully equipped kitchen. Our policies are made apparent to our guest before they reserve any of our suites.
Karen Louise ****, of Yellowknife Yukon Territories, reserved one of Dundas Street suites for a month agreeing to our policies and fees. Ms **** left early because she did not have sufficient funds on arrival. Ms. **** admitted that she left the suite with garbage and filth because she thought our $70 cleaning fee was too much.
We are able to keep our cleaning fee and security deposit at a minimum because our valued guest have respected our property and have followed our checkout rules. Our checkout policey is listed below and all our guest have to agree to these polices and sign that they have read and accepted these policies. Ms. **** signed that she read and agree to follow our conditions upon departure.
This is the same individual who has made a false report to the Better Business Bureau.
Sorry Karen Louise **** we are not looking for guests like you who disrespect our facilities, refuse to clean your mess and use social media to perpetrate lies. You are the type of local tenant that every landlord must never rent to.
The relationship did not start off very well since, Karen did not have sufficient funds on arrival to satisfy the outstanding balance. We tried to help her by allowing her to stay three nights until she could find suitable housing.
We stand behind our policies and our reputation. Your security deposit is returned to you if you leave the property in an acceptable condition. These are the rules that Ms. **** agreed to then refused to follow after threatening us to file a bad review.
ACCEPTABLE CONDITION OF PROPERTY UPON DEPARTURE
(a) Linens and Towels: Linens and Towels are to be washed and to be left folded on the beds.
(b) Dishes: Guests are required to clean and put away all dishes used during their stay.
(c) Condition of the Suite: Guest are to leave the suite in the same condition as they received the suite, remove all food from the fridge, groceries from the cupboards, clean all dishes, and properly secure any garbage left behind etc. Excessive dirt on rugs and furniture, unclean bathtubs, toilets, sinks, and unclean appliance (fridge, stove, microwave), etc. will result in a cleaning fee of $350.00. For your convenience each house is provided with broom and cleaning supplies, if needed during your stay. Departing guests must notify management of any broken or damaged items, a replacement cost will be charged.
(d) Furniture: If you have moved furniture and appliances within the suite, you are ask to put furniture back to its original place. Any food stains or other on the furniture must be removed. Stains left on upholstery will result in additional cleaning charges.
(e) Pets: Guest cannot leave pet feces in the suite, it must be dispose of before you leave.
(f) Keys and TV remote: Keys and TV remove must be handed to Carol personally before you vacate the suite.
(g) Smoke Detectors and Carbon Monoxide Detectors: Batteries that have been removed must be put back in these devices.
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