Andrew Crim
Crestwood,#2REBUTTAL Owner of company
Wed, September 23, 2009
At Carousel Checks we value every customers order, and we try and make their shopping experience as easy as possible. However sometimes we cannot please a customer.
When a customer enters an order on our web site, the screen displays a preview of the checks for the customer. This shows graphically all of the data that is entered for the order, as well as text below that the customer can verify as well. We also send e-mails to customers confirming all of the data that our system received for their order.
Our website is set up to print four lines of bank information for every check product we sell. Our internal systems are set up to match that as well. We print what the customer enters for the order.
Our reprint policy is very simple, if we make the mistake in the printing of the product, we reprint the product at no charge. If the order is printed like the customer inputs, and it is wrong, we give the customer a discount on the reprint.
If there is a problem with perforation of any of our products, we will reprint the product for the customer at no charge. We go through extensive quality controls on our printed products, however we cannot inspect every sheet of paper that is perforated.
We are sorry that the customer had an unpleasant shopping experience. We have hundreds of thousands of satisfied customers who can order their checks for the same price every time. If you contact us we will be more than happy to try and resolve your problems.