Andrew Crim
Crestwood,#2REBUTTAL Owner of company
Wed, September 23, 2009
Without any details, it is extremely hard to know exactly what the customer is referring to. We have many systems in place to insure that the product is properly packaged and shipped to our customers correct addresses.
When the product leaves our facilities, it is in the Post Offices or UPSs hands. We make our shipping labels to their specifications, and do everything to insure that the customers product is delivered to the proper address, however we do not control the Post Office or UPS, and mistakes can be made.
When a problem happens with an order, we do everything we can to insure the customer receives replacement products as quickly as possible.