Robert Cedillo
Austin,#2UPDATE Employee
Sun, May 25, 2008
When all orders from the manufacturers are received shrink-wrapped and remain that way until they are loaded out to you! We are sorry that you did not follow proper procedures from the manufacturer when filing your claim and as a result your resolution took longer than normal. Your problem was resolved when the manufacturer issued us a credit which we then passed along to you. Fortunately, one of our many satisfied customers alerted us about your grievance on this website...otherwise we would have filed our rebuttal sooner.
Robert Cedillo
Austin,#3UPDATE Employee
Sun, May 25, 2008
When all orders from the manufacturers are received shrink-wrapped and remain that way until they are loaded out to you! We are sorry that you did not follow proper procedures from the manufacturer when filing your claim and as a result your resolution took longer than normal. Your problem was resolved when the manufacturer issued us a credit which we then passed along to you. Fortunately, one of our many satisfied customers alerted us about your grievance on this website...otherwise we would have filed our rebuttal sooner.