- Report: #10146
Complaint Review: Carson Toyota - Carson California
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Carson Toyota
1333 E. 223rd Street Carson, 90745 California, U.S.A.
Phone:
310/522-2300
Web:
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Carson Toyota of California - unhappy with the lies and deception
My husband and I brought in our leased 1998 Toyota Tacoma for a trade in. We were over our mileage, but the salesman assured us that this would be absorbed by the dealership. The papers were drawn up and signed. One month later we received a letter from the finance company that we owed $1684.55 for excess mileage. This came as a surprise to us because we had spoken to the salesman specifically about this problem.
We went to talk with the salesman and he denied that the discussion took place. We spoke with the manager, but to no avail. Customer service was NOT of the utmost importance.
We have leased/purchased FIVE vehicles from this dealership and are completely disappointed with the service that we have received. Although we are happy with the truck, we are unhappy with the lies and deception that this dealership practices.
We went to talk with the salesman and he denied that the discussion took place. We spoke with the manager, but to no avail. Customer service was NOT of the utmost importance.
We have leased/purchased FIVE vehicles from this dealership and are completely disappointed with the service that we have received. Although we are happy with the truck, we are unhappy with the lies and deception that this dealership practices.
1 Updates & Rebuttals
Elaine
Woodland Hills,California,
Don't trust ANYONE
#2Consumer Suggestion
Thu, July 04, 2002
I'm sorry to hear about your experience at Carson Toyota. It seems there have been other complaints about this dealership (which I will avoid). Don't trust any salesman/manager/dealer when they tell you something because it's amazing how people's memories lapse. ALWAYS GET IT IN WRITING. It will save you time, the headache, and you have the proof right there.
