- Report: #1208873
Complaint Review: CashforLaptops.com - Internet
-
Author Not Confirmed
Why?
CashforLaptops.com
Internet, USA
Phone:
888-821-1143
Web:
www.cashforlaptops.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
CashforLaptops.com Cashforiphones.com Bait and Switch Internet
I obtained an online estimate for 2 phones from Cash for Laptops/iPhones totaling nearly $300. I was honest and said both devices had screen damage and were in less than perfect condition during the estimating process. I sent the 2 phones to Cash for Laptops/iPhones and more than a month later (I'm not even going to address the time this whole thing took), I got emails from them saying the final estimate was $17 per phone. Wow! A difference of $160 or so. Talk about a bait and switch. I was annoyed but had read the Terms and knew that I could request my devices back at their cost. Since that time, I've tried to email multiple times and each time get an autoresponse saying they'll contact me within 48 hours. Only once have they even emailed back and then it was to tell me to call customer service. I've called customer service at least 7 times at all different times of day and each time it says they're experiencing high call volume. A few times I've been able to get through to the first person who transfers me to the "purchasing department" I apparently have to talk to to handle getting my devices back. Each time, I wait on hold for 10 minutes before a message comes on to tell me I've called at high call volume time and to call back again at another time. At this point, I'm suspicious this department even exists at all. Through it all, I am contiuing to get status updates about my devices and checks, which indicate they're still planning to send me $34. Are you kidding me. I've replied to each of these emails telling them I want my devices back and received no response. Scam, scam, scam. Avoid them at all costs!
