- Report: #1172971
Complaint Review: CashForLaptops.com - Sparks Nevada
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Author Not Confirmed
Why?
CashForLaptops.com
84 Coney Island Drive Sparks, 89432 Nevada, USA
Web:
cashforlaptops.com
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CashForLaptops.com Cash For Laptops Purchases Used Laptops, Phone and Electronics Sparks Nevada
Okay, so I just went through this process and it's all bad!!! I have never written a review for anything online. That should tell you how bad this is.
I sent CashForLaptops.com a fully functional, not broken, dented or scratched 3 year old MacBook Pro (I decided to switch to the Air). Their on-line quote of $500 seemed more than fair but I assumed that they'd come in around $250 or $300 and save me the trouble of having to sell it myself.
I got the impression from their website that they would contact me with the price they were willing to pay prior to finalizing the deal. That is not at all the way this works!
About 2 weeks after I sent my computer I received an email saying they had sent payment. I instantly had a bad feeling because that email did not specify a payment amount. I sent an email asking the amount and was told that it was available online. Logged in and was not able to locate a payment amount. Spent 15 minutes on the phone in their customer service queue before I hung up disgusted. Four days later (today) I received a check for $40.
I just got off the phone with a CashForLaptops.com customer service person. I asked some very pointed questions which he very cagily tried to avoid answering.
Here are the salient highlights: No, they don't contact you to get your approval on the amount they are wiling to pay! They just send the check and an email saying a check (for an unspecified amount) is in the mail. If you do not contact them within 3 days of receiving that email notice, not the check, the deal is final. It took 4 days for the $40 check to reach my house.
Not quite thieves, but really close to it. I can not imagine how the people who work for this company must feel about themselves. They've got to be pretty hard up for work to work for a place like that. I know how the owners feel; they feel like they are making easy money. But they had better save it because this gig won't last for long. The word will get out.
