- Report: #130971
Complaint Review: Cat Communications International - CCI - Lewisburg West Virginia
-
Author Confirmed
Why?
Cat Communications International - CCI
Lewisburg, 24901 West Virginia, U.S.A.
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Cat Communications International If you have any respect for yourself DON'T try this company! ripoff Lewisburg West Virginia
CCI has the most terrible service known to man! Here's the story:
In West Virginia, there's no competition for Verizon, the main local telephone company, there are all these little companies but they're usually more expensive and don't really advertise so much so alot of people here don't even know about them. I figured I'd try one because service would probably be BETTER due to the fact that they dominate less than 3% of the market (Verizon has quite the haughty attitude with it's customers here) but I was sadly mistaken.
When signing up for service the rep asked me what name I wanted the service under and I told him my name, he said that he couldn't do that if I were to keep the same phone number because the last phone number was under my mom's name, so I told him to go ahead and change it because we didn't want the same number anyway. I waited a few days and nothing happened to the phone so I called and woman who answered said that they didn't know what to do.
So everything's finally set up, time passes, and I get what LOOKS like a bill from CCI, but when I open it there's nothing in the envelope but an insert (you know the kind they put in there with your bill to advertise other services). I was kinda confused, but I thought maybe it was just a mailing for the sole purpose of solicitation so I disregarded it.
More time passes and I get a termination notice in the mail! (This is after ONE month, don't most companies give you TWO or THREE?) I try to call the billing department, but the number prompts don't lead to a live representative so I had to call another department and get transfered. The lady was very nonchillant about everything, didn't really act as if she cared, and REFUSED to hear me say I couldn't pay the bill until the week after.
My phone has been disconnected for two days now and I recieve a bill in which I'm being charged not only for the month I have service but for service from the 15th of this month to the 14th of next month. HELLO, IT'S THE 11TH TODAY AND MY PHONE HAS BEEN INACTIVE FOR TWO DAYS!!
I also saw where they charged me for a service called SAFEWAY that, according to their website, is ABSOLUTELY FREE, or in their words "$0.00" How does $0.00 turn into four times that overnight?
I sent them a letter regarding this, but I've yet to hear anything back.
All I have to say is that there are better companies with better deals out there DON'T GET TRICKED BY CCI. They might look like the sorry pathetic underrated underdog of a company that will treat you like gold...but they aren't!
DOWN WITH CCI!!
And if you don't believe me you can check the more official source at http://www.bbb.org
They'll tell you the same in a more professional way ;-)
Mohammad
Lewisburg, West Virginia
U.S.A.
STOP! ..before you think about using the Better Business Bureau (BBB)... CLICK HERE to see how other consumers were victimized by the BBB's false or misleading information. Don't be fooled! It has been reported, when there are thousands of complaints and other investigations underway by authorities, the BBB has no choice but to finally give an UNsatisfactory rating to a BBB member business that is paying the BBB big membership fees every year. When a business is reported that is NOT a BBB member, BBB files WILL more likely show an UNsatisfactory rating, then reportedly shake down that company to become a member of the BBB. One positive thing about the BBB is, either way, if a business has an unsatisfactory rating with the BBB, you can be sure, the business is bad. But what about all those BBB member businesses that had complaints filed against them? Consumers never get to hear about them. What about the BBB advertising to the public? Is this a false and misleading perception they are giving about consumer confidence when dealing with a business? Click here to understand more of what consumers and business alike are saying about the BBB. You decide. ..Remember. The BBB membership is not earned, it's paid for!
In West Virginia, there's no competition for Verizon, the main local telephone company, there are all these little companies but they're usually more expensive and don't really advertise so much so alot of people here don't even know about them. I figured I'd try one because service would probably be BETTER due to the fact that they dominate less than 3% of the market (Verizon has quite the haughty attitude with it's customers here) but I was sadly mistaken.
When signing up for service the rep asked me what name I wanted the service under and I told him my name, he said that he couldn't do that if I were to keep the same phone number because the last phone number was under my mom's name, so I told him to go ahead and change it because we didn't want the same number anyway. I waited a few days and nothing happened to the phone so I called and woman who answered said that they didn't know what to do.
So everything's finally set up, time passes, and I get what LOOKS like a bill from CCI, but when I open it there's nothing in the envelope but an insert (you know the kind they put in there with your bill to advertise other services). I was kinda confused, but I thought maybe it was just a mailing for the sole purpose of solicitation so I disregarded it.
More time passes and I get a termination notice in the mail! (This is after ONE month, don't most companies give you TWO or THREE?) I try to call the billing department, but the number prompts don't lead to a live representative so I had to call another department and get transfered. The lady was very nonchillant about everything, didn't really act as if she cared, and REFUSED to hear me say I couldn't pay the bill until the week after.
My phone has been disconnected for two days now and I recieve a bill in which I'm being charged not only for the month I have service but for service from the 15th of this month to the 14th of next month. HELLO, IT'S THE 11TH TODAY AND MY PHONE HAS BEEN INACTIVE FOR TWO DAYS!!
I also saw where they charged me for a service called SAFEWAY that, according to their website, is ABSOLUTELY FREE, or in their words "$0.00" How does $0.00 turn into four times that overnight?
I sent them a letter regarding this, but I've yet to hear anything back.
All I have to say is that there are better companies with better deals out there DON'T GET TRICKED BY CCI. They might look like the sorry pathetic underrated underdog of a company that will treat you like gold...but they aren't!
DOWN WITH CCI!!
And if you don't believe me you can check the more official source at http://www.bbb.org
They'll tell you the same in a more professional way ;-)
Mohammad
Lewisburg, West Virginia
U.S.A.
STOP! ..before you think about using the Better Business Bureau (BBB)... CLICK HERE to see how other consumers were victimized by the BBB's false or misleading information. Don't be fooled! It has been reported, when there are thousands of complaints and other investigations underway by authorities, the BBB has no choice but to finally give an UNsatisfactory rating to a BBB member business that is paying the BBB big membership fees every year. When a business is reported that is NOT a BBB member, BBB files WILL more likely show an UNsatisfactory rating, then reportedly shake down that company to become a member of the BBB. One positive thing about the BBB is, either way, if a business has an unsatisfactory rating with the BBB, you can be sure, the business is bad. But what about all those BBB member businesses that had complaints filed against them? Consumers never get to hear about them. What about the BBB advertising to the public? Is this a false and misleading perception they are giving about consumer confidence when dealing with a business? Click here to understand more of what consumers and business alike are saying about the BBB. You decide. ..Remember. The BBB membership is not earned, it's paid for!
1 Updates & Rebuttals
Mohammad
Lewisburg,West Virginia,
U.S.A.
Below is the whole up to date scoop e-mails to and from CCI... VERY entertaining if you're not going through it all
#2Author of original report
Thu, February 17, 2005
-----------------
Forwarded Message:
Subj: RE: CCI Website Info Request {Scanned}
Date: 2/15/2005 10:20:05 A.M. Eastern Standard Time
From: [email protected]
To: [email protected]
Sent from the Internet (Details)
I understand your frustration, however, when you told us on January 31 that you had not received a bill in the envelope, we mailed antoher out to you.
The services were ordered suspended on February 9th, so you had time to make a payment. We hope you will pay your bill and stay connected, but, if you choose not to, Thank You for the time you had services with CCI.
Patricia
Billing
-----Original Message-----
From: Complaints [mailto:[email protected]]
Sent: Monday, February 14, 2005 8:50 AM
To: [email protected]
Subject: Fw: CCI Website Info Request {Scanned}
----- Original Message -----
From: "CCI Website" <>
To:
