- Report: #1495293
Complaint Review: CDW - Vernon Hills Illinois
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Author Confirmed
Why?
CDW
200 North Milwaukee Ave. Vernon Hills, 60061 Illinois, United States
Phone:
800-800-4239
Web:
cdw.com
Categories:
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CDW Did not refund my money [$100] Vernon Hills Illinois
I ordered and paid for Logitech C920 webcam via the internet from CDW [Illinois] and then a few days later [May 12, 2020] I rec'd email from CDW stating that the webcam is "backordered" until June 26, 2020.
When I ordered the website showed no information about item being backordered. If I knew that the item was backordered, I would not have purchased it and I wouldn't be complaining on Ripoff Report.
On May 12, I notified [via phone message and email] that I wanted refund. I did not receive a reply to these two communications and sent two more email refund requests the next two-days [May 13 & 14]. Today [May 15], I sent CDW an email stating that since no CDW employee had responded to my four communications and MISLEAD me by not stating in the item description page that the item was "backordered," I would initiate complaints on Ripoff Report, Better Business Bureau (illinois), et cetera. Within a few hours of today's email, I rec'd a communication from CDW stating that a refund was already issued. I did not receive any notification that a refund was issued. If refund was issued, why didn't CDW notify me?
Tomorrow I will file complaints at BBB [CDW currently has an "A+" rating] and elsewhere. I will also make a copy of all my communications with CDW and mail them to CDW's chief operating officer [Christine Leahy].
What a big waste of my time and the time of CDW employees. The company should have indicated that the item was backordered before I purchased it. Why has the company not graciously and properly responded to my communications? Why did the company employee notify me today that a refund was issued when I have no evidence of that?
Enough said, let's see what CDW does next.
