- Report: #334054
Complaint Review: CEC Solutions - GCF - Guaranteed Consumer Funding - McLean Virginia
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CEC Solutions - GCF - Guaranteed Consumer Funding
McLean, Virginia, U.S.A.
Phone:
800-473-1746
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CEC Solutions - GCF - Guaranteed Guaranteed Consumer Funding is a SCAM, and unfortunatly I fell for it McLean Virginia
I put in my order for a brand new Dell Computer system over the phone with these people. That was almost 6 months ago, I've been having money being taken out of my account for this "computer" for that long. I finally gave up waiting and decided to call them myself and ask where my equipment was. The response I got was that I had to wait an additional 8 to 12 weeks for them to ship it... my only thought was "are they walking the d**n thing to me?". So I wait, and wait, aaaaand wait the 12 weeks Minimum. Guess what... no computer, no MP3 player, no camcorder... so I call again after another week. They tell me that the shipment has been sent out late and tack on another month worth of waiting for good measure, I'm pissed at this point (all the while their still taking money out for this non-exsitent computer). So I wait the extra month and my EDD rolls around, and wouldnt you know it... no computer. So I give them a call about another week later, and they tell me that they would get back to me a few days later with Tracking info (which I am now demanding at this point). Another week rolls by with no phone call... (h*o boy I'm friggin livid at this point), So I call again, and now they tell me that someone will get to me at about 7:00 tonight when they stop taking incoming calls, mind you they clos their phones down at 6:00PM so if they dont call I'll have to wait yet another day for the information I need.
Any help on this one from anybody would be greatly appreciated.
David
Dallas, Texas
U.S.A.
Any help on this one from anybody would be greatly appreciated.
David
Dallas, Texas
U.S.A.
3 Updates & Rebuttals
Stoarm
Rossville,Georgia,
U.S.A.
Lucky you on the SUCCESS
#2Consumer Comment
Thu, January 22, 2009
I paid in full for this "Non-Existent" Computer on 11.21.2008 it is now 01/22/2009 and not only did I pay in full they actually had the odacity to take out 2 more payments "AFTER" I paid in full which they will not refund. And I still have no computer no tracking numbers no delivery date nothing. I have contacted the following and filed complaints with the following: Better Business Bureau - BBB of Washington DC & Eastern PA Complaint Tracking Number: 1E9BA-E47BB-01434-5B1E5-91345-FEC0C-74 re:Ms. Monique Suess and Guaranteed Consumer Funding - CEC Solutions LLC. Consumer Protection of Fairfax, VA, Governor's Office of Consumer Affair's Reference Number - 234016 - Atlanta, GA The FBI office in Atlanta, GA Consumer Affairs in VA anyone interested in doing anything feel free to contact me Monique
Iceian3000
Grand Prairie,Texas,
U.S.A.
Annnnd SUCCESS!
#3Author of original report
Thu, July 17, 2008
After many weeks of crap I am happy to announce that on july 16th at 11:30am, I have finally recieved my computer. However, altough I am relived to see my equipment in good shape, I am not as happy as I should be. As I ripped off the actual shipment report I find out that the equipment that was given to me is not what I ordered. I ordered a Dell 3.4 Gigahertz processor, this computer is only a 2.00, an entire gig of power is missing from my equipment. So now I get to (once again) play pjone tag with these people to try and get them to take the cost of upgrading my equipment off the top of my overall price. Basiclly I'm payong a total of 1800 dollars for a 500 dollar computer and that just wont do my friends. I promise to keep you all updated as to whats going on and the best advice I can give you is to stay diligent and keep paying the money. As long as you show them that you have full intentions of paying for your equipment in full they will work with you! My advice is to speak with a supervisor whenever you have a chance and explain your situation to them (calmly). Trust me, it took me a few months of doing this but eventually they came through. As for the hardware problem... I'm sure they will work with me on that as well.
Iceian3000
Grand Prairie,Texas,
U.S.A.
More pain
#4Author of original report
Tue, June 10, 2008
Well I didnt get the phone call I was waiting for so I called back that Morning, they told me that my computer would take at least another 2 weeks due to the loss of workers and the glass shortage at the Texas DELL plant (how is this my problem?). So I file with the BBB about getting either a refund... or my equipment, and then immediatly got the james back on phone to let him know that the BBB will be breathing down his neck. Well he informs me that if I file with the BBB he will Suspend the computer shipment until its completly paid off. So I have to recant my BBB complaint otherwise I'm not going to see my computer until December. I wait the 2 weeks and guess what... NO FREAKIN COMPUTER, but then a surprise came to me, my printer. So I thought to myself "this is it, I'm finally going to see my computer" WRONG!!! A week and a half later (today) I'm on the phone with a rep asking WTF the problem is. They inform me that because I've stopped making payments (becuase I havent received all my equipment) the've decided to stop shipments to me...AAAAAAAAAAHHHHHHHHHHHHAAHAAAAAAAAAAHAHHAAAAAAAAAAAAAAAAAAHAHAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA. That felt better, so now I've had to plan out make up payments and I'm looking at another 3 weeks before I receive anything.
