- Report: #861026
Complaint Review: Cellan - Internet
Reported By:
NotHappy -
, , United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Cellan
Internet, United States of America
Phone:
Web:
www.mycellan.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Cellan Cellean Weight Loss Pill, Scam, Ripoff, thedirty.com Internet
I ordered Cellan back in December after seeing it on TheDirty.com website and tried it out since I need to lose a few pounds. After 2 weeks I didnt really see noticeable results and then I noticed a charge on my card for the $90. So I called them and they offered to refund the money if I sent it back. I did. That was in early January. It is now almost April and STILL dont have my refund. I have called them over 20 times, asked for supervisors, done a conference call with their supervisor and my bank to confirm that I never received the refund, I have faxed them a copy of my Credit card statement to prove it, and they STILL keep telling me that they refunded my money but I have not received the credit on my card. After about 2 months of this bull s**t and still not being able to get the refund I suggested that they should just send me 2 bottles of it instead so I can try it out for real, and at least not feel like I got ripped off. They wouldnt do that either. These f***ers are pissing me off. WORST CUSTOMER SERVICE EVER!!! SUCH A SCAM!! DONT BUY THIS STUFF!!!
2 Updates & Rebuttals
Customer Service
Salt Lake City,Utah,
Cellan Customer Care
#2UPDATE Employee
Thu, November 14, 2013
Cellan is dedicated to an extremely high standard of customer care and we are committed to wholly resolving any and all concerns that our customers may have about their purchase. Our commitment to providing the highest quality service possible is reflected in the following policies:
- A risk-free 14-day trial. We give our customers a generous trial period with the product so they’re able to try it before purchasing it. If for any reason at all you’re not satisfied, please simply contact customer service and we’ll cancel your account to ensure that you’re charged nothing further.
Please note that while this is a free trial, it is not a free sample. It wouldn’t be viable for us to send out thousands and thousands of free bottles every month, but we can offer a trial period on the product so there’s no risk for our customers and they have ample opportunity to try it to see if it’s right for them. A large majority of our customers who take advantage of this free trial go on to take Cellan month after month and they do so because they experience results. It works.
These results are a reality of Cellan’s key ingredients: a proprietary blend of African Mango (Irvingia Extract), Vitamin C, Niacin, EGCG Extract, Blueberry Extract, Blackberry Extract, and Raspberry Ketones, that was designed to kick start your metabolism, increase energy levels, balance blood sugar levels, and increase your intake of antioxidants.
Our corporate mailing address:
Cellan 16 Bottles, LLC
PO Box 30816
Salt Lake City, UT 84130
Our website:
http://www.yourcellan.com
And lastly, please call us. US and Canada: 855-235-5261, UK: 0800 046 1506, Australia: 1800 009 063, Ireland: 1800 937 093. Our customer care department is available 24 hours a day, 7 days a week, and we want to hear from you.
Thank you for your time, thank you for your interest in Cellan, and we look forward to helping you achieve your weight loss goals.
Best Regards,
Cellan, Corporate
Cellean_Colonese
West Hollywood,California,
United States of America
RE: Cellean
#3UPDATE Employee
Mon, April 02, 2012
Cellan is a 16-day trial which starts the day of order, which you agreed to on the checkout page. If you are satisfied with the product, we bill you for your initial order and subsequent bottles every 30 days thereafter until cancelled. If you are unhappy with the product and cancel after the trial period you are charged for any bottles that have been shipped to you. The phone numbers for all countries are listed on the bottle and customer service representatives are happy to help you with cancellation of your membership. US & CANADA: 855-235-5261, UK: 08000461506, Ireland: 1800 937 093, Australia:
1800009063, France: 0805636253 and Spain: 800600726.
We ship to thousands of happy customers in 6 countries. Unfortunately, less than 1% of our packages are lost in transit, due to customer or representative error when ordering, customs issues, packages delivered but not accepted or issues with our delivery services. Were sorry you didnt receive your package, please call customer service and we would be happy to locate your package, extend your trial and reverse your charges.
