- Report: #395669
Complaint Review: Cellarbrokers.com - Southampton Internet
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Author Confirmed
Why?
Cellarbrokers.com
cellarbrokers.com Southampton, Internet, U.S.A.
Phone:
800-683-7812
Web:
N/A
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
Cellarbrokers.com Took my wine order, charged my credit card, didn't ship despite promises, didn't respond to inquiries Southampton Internet
I ordered wine on 9/5/08 and they charged my card several days later. A couple of weeks later I tried contacting them via e-mail, via "on-line chat" and phone. I received one e-mail response that said they would ship the wine in a couple of days -- it never arrived. I tried their "on-line chat several times. I only found someone available twice -- other times I waited for 20 minutes and no one ever responded.
I finally got an on-line person who said they didn't have the vintage I requested (after they had promised several weeks earlier to ship the same wine). I told her to cancel the order. When I didn't receive a confirmation of cancelation or see a credit in a couple of days, I disputed the charge with my credit card company. About 7 days later they finally credited my charge. Horrible experience!
Greg
Beverly Hills, Michigan
U.S.A.
I finally got an on-line person who said they didn't have the vintage I requested (after they had promised several weeks earlier to ship the same wine). I told her to cancel the order. When I didn't receive a confirmation of cancelation or see a credit in a couple of days, I disputed the charge with my credit card company. About 7 days later they finally credited my charge. Horrible experience!
Greg
Beverly Hills, Michigan
U.S.A.
