- Report: #803499
Complaint Review: Cellean - Internet
-
Author Not Confirmed
Why?
Cellean
Internet, United States of America
Phone:
Web:
http://www.yourcellan.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Cellean Cellean charged me for free sample and 30 day supply which I did not order and 4 weeks later it still has not arrived Internet
I ordered celleans African Mango trial bottle on the 8th November from their website.
The website claims No commitments and no hidden fees , Cancel your Trial at any time, 100% guaranteed or your money back. This statement is in direct contradiction to my experience with them to date. I ordered the product on the 8th November and as of today 1st December I still have not received the product (either the trial or the 30 day supply) but they have charged my credit card account!!
I rang their contact number a week ago to enquire about the status of the product and whether it had been shipped at all. I was informed that not only had I been charged for the trial bottle that has not arrived but I have also been charged for a full 30 day supply of the product. I asked for a refund as I have not received anything. The customer representative advised that she could only provide a 50% refund.
I am not confident that the product will arrive at all I think the site is very misleading - I was not aware I was getting anything besides a trial product or that I was going to be sent and charged a 30 day supply of the product.
I emailed them to complain but have had no response to date
The website claims No commitments and no hidden fees , Cancel your Trial at any time, 100% guaranteed or your money back. This statement is in direct contradiction to my experience with them to date. I ordered the product on the 8th November and as of today 1st December I still have not received the product (either the trial or the 30 day supply) but they have charged my credit card account!!
I rang their contact number a week ago to enquire about the status of the product and whether it had been shipped at all. I was informed that not only had I been charged for the trial bottle that has not arrived but I have also been charged for a full 30 day supply of the product. I asked for a refund as I have not received anything. The customer representative advised that she could only provide a 50% refund.
I am not confident that the product will arrive at all I think the site is very misleading - I was not aware I was getting anything besides a trial product or that I was going to be sent and charged a 30 day supply of the product.
I emailed them to complain but have had no response to date
