- Report: #750967
Complaint Review: Cellean - Internet
Reported By:
Christy -
Alliance, Ohio, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Cellean
500 Bic Drive #4 06461 Internet, United States of America
Phone:
855-235-5326
Web:
www.cellean.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Cellean Free Sample NOT Free! Internet
I ordered this product because they advertised a free sample with paid shipping. Before I even completed the sample, I found my bank card was being debited for $89 for another supply which I had not even received yet.
When I called the customer service number, I was told that it was in the terms of agreement. Obviously I missed that part of the offer. When I told them I want my money back, I was told I had to send the product back - which had not even arrived yet. The rep. I spoke to was also very rude to me over the phone.
I have not noticed any results from this product, but I haven't completed the sample, and now that I'm being charged for additional product before I've had a chance to evaluate its effectiveness, I don't plan on giving the product any further chance!
I have learned a valuable lesson, and I hope others will realize that offers of free sample is likely to mean free until they are able to automatically begin deducting your debit/credit card for full amount without further consent. And to recover that amount one will have to spend additional shipping costs!
This is a horrible way to run a business! If the product is really as great as advertised, they would not have to resort to such tactics; the consumer would be more than willing to reorder on their own and not have to have the product forced upon them!
When I called the customer service number, I was told that it was in the terms of agreement. Obviously I missed that part of the offer. When I told them I want my money back, I was told I had to send the product back - which had not even arrived yet. The rep. I spoke to was also very rude to me over the phone.
I have not noticed any results from this product, but I haven't completed the sample, and now that I'm being charged for additional product before I've had a chance to evaluate its effectiveness, I don't plan on giving the product any further chance!
I have learned a valuable lesson, and I hope others will realize that offers of free sample is likely to mean free until they are able to automatically begin deducting your debit/credit card for full amount without further consent. And to recover that amount one will have to spend additional shipping costs!
This is a horrible way to run a business! If the product is really as great as advertised, they would not have to resort to such tactics; the consumer would be more than willing to reorder on their own and not have to have the product forced upon them!
1 Updates & Rebuttals
Engage:BDR
West Hollywood,California,
United States of America
Rest assured that Cellan is NOT a scam.
#2UPDATE Employee
Mon, March 12, 2012
Cellan is a 16-day trial which starts the day of order, which you agreed to on the
checkout page. If you are satisfied with the product, we bill you for your
initial order and subsequent bottles every 30 days thereafter until cancelled.
If you are unhappy with the product and cancel after the trial period you are
charged for any bottles that have been shipped to you. The phone numbers for
all countries are listed on the bottle and customer service representatives are
happy to help you with cancellation of your membership. US & CANADA: 855-235-5261, UK: 08000461506, Ireland: 1800 937
093, Australia: 1800009063, France: 0805636253 and Spain: 800600726
