- Report: #825464
Complaint Review: Cellean - Riverton Utah
Reported By:
enokage7745 -
Rocky Mount, North Carolina, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Cellean
9000 Sunset Blvd. Ste 500 West Hollywood, CA 90069 Riverton, 84065 Utah, United States of America
Phone:
855-235-5261
Web:
www.yourcellan.com
Categories:
Business Rating:
(0)
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Cellean Cellan, LivingCellean Returns, cessation, stoppage, inability to discontinue, poor customer service, no supervisor, not obligated to give address Riverton, Utah
Initially ordered Cellean product 08/2011 after an endorsement read on thedirty.com; tried the product for a couple of months but did NOT experience significant weight loss. Noticed that thedirty users were taking pills and dieting and decided the product was NOT desired. Returned unused 3rd delivery, expecting them to honor their "just ship it back" claim.
Some time passed with no additional shipment and i figured it was done, then in 01/2012 a bottle showed up.
Searched for "return cellean" and it seems they use different names (Cellean, Cellan, and LivingCellan). There were different addresses (CA and UT) and I decided to return the product to the address listed on the web site; AND also emailed their advertised customer support; which advises immediate support when using [email protected]. About 10 days later another bottle has arrived, so I fired off a more strongly worded email and called customer support (855-235-5261).
Was advised that the only way to discontinue was to call (not publicized or known to me), which makes me question why do you list a email support address? Asked that they cease shipping and charging me, I do not want their product; the rep mentioned a half-off offer and I advised him of my disinterest and desire for them to stop/cease/desist/discontinue. The rep went through the process and advised me the process was complete.
I said one final question, how do i file a complaint and he said they do not have a complaint form or process or department. I asked to speak to a Supervisor, he said they were very busy and a supervisor was not available. I asked what time are Supervisors available, he reiterated the heavy load and the difficulty of finding an available Supervisor.
I asked for their physical address and he advised me he was not obligated to give that information. I asked again if a Supervisor was available, they were not. I wanted to know what assurance do i have this will end and he said an email would be supplied, and read back my email address; so of course i had the right company though the multiple names and addresses add confusion.
I have returned 3 shipments and sent 2 emails, and lastly called "CUstomer" support. I advise all who read to not deal with this company; their product is probably like those power balance magnetic wristbands and their practices are highly suspect.
Some time passed with no additional shipment and i figured it was done, then in 01/2012 a bottle showed up.
Searched for "return cellean" and it seems they use different names (Cellean, Cellan, and LivingCellan). There were different addresses (CA and UT) and I decided to return the product to the address listed on the web site; AND also emailed their advertised customer support; which advises immediate support when using [email protected]. About 10 days later another bottle has arrived, so I fired off a more strongly worded email and called customer support (855-235-5261).
Was advised that the only way to discontinue was to call (not publicized or known to me), which makes me question why do you list a email support address? Asked that they cease shipping and charging me, I do not want their product; the rep mentioned a half-off offer and I advised him of my disinterest and desire for them to stop/cease/desist/discontinue. The rep went through the process and advised me the process was complete.
I said one final question, how do i file a complaint and he said they do not have a complaint form or process or department. I asked to speak to a Supervisor, he said they were very busy and a supervisor was not available. I asked what time are Supervisors available, he reiterated the heavy load and the difficulty of finding an available Supervisor.
I asked for their physical address and he advised me he was not obligated to give that information. I asked again if a Supervisor was available, they were not. I wanted to know what assurance do i have this will end and he said an email would be supplied, and read back my email address; so of course i had the right company though the multiple names and addresses add confusion.
I have returned 3 shipments and sent 2 emails, and lastly called "CUstomer" support. I advise all who read to not deal with this company; their product is probably like those power balance magnetic wristbands and their practices are highly suspect.
2 Updates & Rebuttals
Customer Service
Salt Lake City,Utah,
Cellan Customer Care
#2UPDATE Employee
Thu, November 14, 2013
Cellan is dedicated to an extremely high standard of customer care and we are committed to wholly resolving any and all concerns that our customers may have about their purchase. Our commitment to providing the highest quality service possible is reflected in the following policies:
- A risk-free 14-day trial. We give our customers a generous trial period with the product so they’re able to try it before purchasing it. If for any reason at all you’re not satisfied, please simply contact customer service and we’ll cancel your account to ensure that you’re charged nothing further.
Please note that while this is a free trial, it is not a free sample. It wouldn’t be viable for us to send out thousands and thousands of free bottles every month, but we can offer a trial period on the product so there’s no risk for our customers and they have ample opportunity to try it to see if it’s right for them. A large majority of our customers who take advantage of this free trial go on to take Cellan month after month and they do so because they experience results. It works.
These results are a reality of Cellan’s key ingredients: a proprietary blend of African Mango (Irvingia Extract), Vitamin C, Niacin, EGCG Extract, Blueberry Extract, Blackberry Extract, and Raspberry Ketones, that was designed to kick start your metabolism, increase energy levels, balance blood sugar levels, and increase your intake of antioxidants.
Our corporate mailing address:
Cellan 16 Bottles, LLC
PO Box 30816
Salt Lake City, UT 84130
Our website:
http://www.yourcellan.com
And lastly, please call us. US and Canada: 855-235-5261, UK: 0800 046 1506, Australia: 1800 009 063, Ireland: 1800 937 093. Our customer care department is available 24 hours a day, 7 days a week, and we want to hear from you.
Thank you for your time, thank you for your interest in Cellan, and we look forward to helping you achieve your weight loss goals.
Best Regards,
Cellan, Corporate
Cellean_Colonese
West Hollywood,California,
United States of America
Cellan and Coleanse
#3UPDATE Employee
Wed, March 21, 2012
Cellan is a 16-day trial which starts the day of order, which you agreed to on the checkout page. If you are satisfied with the product, we bill you for your initial order and subsequent bottles every 30 days thereafter until cancelled.
If you are unhappy with the product and cancel after the trial period you are charged for any bottles that have been shipped to you. The phone numbers for all countries are listed on the bottle and customer service representatives are happy to help you with cancellation of your membership. US & CANADA: 855-235-5261, UK: 08000461506, Ireland: 1800 937 093, Australia: 1800009063, France: 0805636253 and Spain: 800600726.
The customer service numbers for all countries are listed on the bottle. They are also listed in the contact us tab of our product pages www.yourcellan.com and www.trycoleanse.com and our Facebook Pages www.facebook.com/mycellan and www.facebook.com/coleanse.
