- Report: #1286994
Complaint Review: Cellogica - Valencia California
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Cellogica
25876 The Old Road, Suite 158 Valencia, California, USA
Web:
www.cellogica.com
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Cellogica Cellogica - deceptive sales, unauthorized credit card charges, terrible customer "service" Valencia California
Wow! Just want to extend my gratitude to Kenneth O. who encapsulated my exact experience with "Cellogica" and "Rapid Repair" and their scamming 'bait and switch' techniques.
I too, was hung-up on by a supposed supervisor. The distributor in common is Eco-Health, Inc. The pop-up ad I responded to was for "samples" for which there was only a "shipping charge" of $4.00. The entire ad made no mention of product size or trial times or $4.00 money back guarantees. Had these been cited, I would have turned away. $4.00 for the cost of shipping samples seemed reasonable enough so I placed my little sample request.
Products arrived full size, I think, having never ordered from them before...I received 4 charges on my statement for shipping and 2 additional charges for full priced products! I called and asked for cancellation for any and all future orders and for a reversal of charges for the full priced products as I was ordering "samples" with no trial period nor automatic monthly shipping advertised in their ad. "I can cancel your future orders today but I cannot reverse your charges for the products as you missed the 14 day trial time." 'Trial time and monthly auto ships were never mentioned anywhere in your ad', I told him. I was told by this Ian (the 'supervisor') that I could not speak with anyone higher than he is on their chain of command. I said, "Fine, then please give me the name of the president of your company". Answer: "Well, I don't think we have a company president." Reply, 'So you don't know who you work for?', I said rhetorically...
Bottom line: My bank received the product charges exactly 14 days after I ordered the samples, which would have left me with one week from the time of delivery to try the samples, which is moot, because they weren't "samples" and I never would have signed up for any auto-ship product or service from a company I wasn't referred to! These are scammers so BEWARE!
My next call is to my credit card company!
