Complaint Review: CELLUAR SALES - Buford Georgia

I went to the Verizon store that I normally go to -- to pay my monthly bill to Verizon.

I walked into the store -- the VERIZON sign is still above the establishment, however on the door which I didn't notice until after I left it said CELLULAR SALES.

I was greeted at the door and asked which payment I would be making.. I told them pre-payment, I was then asked for my name -- which I though was odd, however I gave the person my name then he asked for my phone number - giving it to him.

He then asked how much I wanted to pay. I stated that it is $50.00 and 75 cents as tax is the normal fee. He stammered and asked 50 or 75 dollars... I said 50 dollars and 75 cents. I gave him $55.00(fifty five dollars). He then said that that was a $1.00 (one dollar) convenience fee because I was paying in cash. I asked a convenience fee when paying cash.. he said yes --I understand that are usually fees paying by credit card but have never had a fee for a cash payment. 

Then he stated that he was unable to give me change back - he asked the other employees standing around sitting on the counters and joking -- which I had never experience when it was a true Verizon store.  He indicated that Verizon has been bought out by this company. I am not sure and have not looking into this as of this moment. I wanted to get this posted first.

If this is the case then I am going to cancel my phone service with Verizon because this was one of the worst rip-offs, poor excuse for customer service and misrepresenting a national company that I personally have ever experienced in my life.

Fpr those that are reading this -- this company is the ultimate in scam. I just looked at my 'receipt' if you call it one. It states: payment balance will expire in 60 days -- To carry your balance forward, simply add more funds before the expiration date and that my account  and any existing balance will be carried over to the new expiration date. No voids, refunds, credits allowed. So in otherwords not only did I get ripped for a dollar fee but the other $4.00 balance will be gone also.  Some of you may be sayng 'No big deal it is only $5.00 five dollars, but if you multiply $5.00 five by how many millions of customers or even thousands of customers this can add up to a bunch of money.

I carry a small balance on my account in case I get a call from outside the country which I have to pay by the minute useage. If they are not going to allow me to carry this balance then I am going to cancel my phone and plan with Verizon and go with another carrier. Or if this is the new way that Verizon is taking payment through this rip-off company then the same result is going to happen. I have been a Verizon customer for 12 years now and the phone service is good and the coverage is good. But the customer service is horrid in this respect and I hope this new company and change will result in a big loss of business for Verizon. Nothing was said up front to me before the transaction and apparently the store employee didn't care one way or the other... another American business may be going down the tubes... which is a total shame..