- Report: #304730
Complaint Review: Cellular-Blowout - Agoura Hills California
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Cellular-Blowout
29399 Agoura Rd. Agoura Hills, 91301 California, U.S.A.
Phone:
818-889-1789
Web:
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Cellular-Blowout (The Wildcat Group) Cellular-Blowout A Scam or Just a Blowout? Agoura Hills California
I ordered a Treo 680 unlocked on December 7, 2007, paid for by personal credit card and charged immediately. Since that date I have received numerous (7) emails stating that the item is on back order, the last email being January 25, 2008 and today being January 30, 2008. Phone calls to their main office are answered by a recording with the request to leave name, order number and a phone number and the assurance that "your call will be returned promptly." I have emailed them repeatedly and phoned them repeatedly, leaving my name, phone number, order number. Result: Nothing. At first I believed they were overloaded with orders. Then I thought they were disorganized and incompetent. Now I believe they are a scam and what they are waiting for is a cancellation of my order because -to quote their website-: "Cancellation fee: For any order that is cancelled before it is shipped, there will be a cancellation fee applied. The cancellation fee will be 5% of the total (including tax and shipping), up to a maximum of $5.00. This is to pay for order processing fees." So, if I cancel and they charge me $5 -or more, for all I know- then they make money without doing anything other than a little internet transaction. And, I figure, if several hundred people do the same thing, well then, they are skimming $5 or more per deceived customer, making a nice little pile of money without doing any work.
PAD
Los Angeles, California
U.S.A.
PAD
Los Angeles, California
U.S.A.
2 Updates & Rebuttals
Victim9
Centennial,Colorado,
U.S.A.
Definite SCAM. Do not shop no matter how convincing it looks. Contact Federal Trade Commission
#2Consumer Comment
Fri, February 08, 2008
I think the Federal Trade Commission has official complaint avenues; maybe if everybody writes to them, they'll help: www.ftc.gov, or at least investigate and shut them down. You are so right. Nothing EVER arrives except the bogus e-mails saying it's all backordered, and they want to offer a free car charger. Of course, it doesn't tell you HOW, just the phoney number that takes a message and promises to call back - hahahahahaha! I'm pretty sure those e-mails about "back ordered" and doing all they can to get your item shipped are designed to auto-send about every other week (notice they all say the same EXACT thing? Upper right hand corner even shows "order status: shipped", no tracking available). The e-mails must be a ploy to keep you from reporting to, in my case, PayPal, within the 30 days PayPal allows in order for their arbitration to be effective and not expired). I believe credit cards have different rules, and if you use a debit card, you're pretty much SOL. PayPal did reimburse my money, but it was only about $11 with shipping. Oddly enough, those e-mails from Cellular Blowout promising they're working on it still keep coming. I will TRY to remember to visit Ripoffreport.com before I EVER do business on-line for anything, no matter how many stars their customer rating shows! I guess that can be manipulated, too, because Cellular Blowout's was, and continues to show, somewhere in the nineties percent range.
Padlan
Los Angeles,California,
U.S.A.
Cellular-Blowout (The Wildcat Group)
#3Author of original report
Thu, January 31, 2008
So, after only getting answering machine responses to the number and extension to call for cancellation, and without anyone returning the calls, I followed their instructions to cancel by sending an email twice to the indicated mail box: [email protected]. As expected, the email bounces back with this message:"A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: [email protected] SMTP error from remote mailer after end of data: host mx1.biz.mail.yahoo.com [209.191.89.172]: 554 delivery error: dd This user doesn't have a wildcatcellular.com account ([email protected]) [0] - mta120.biz.mail.mud.yahoo.com ------ This is a copy of the message, including all the headers. ------ (etc. etc.)"
