Leticia
Anytown,#2Consumer Comment
Thu, November 03, 2005
they didn't call you about your daughter getting a new phone because she had your password that allowed her to do this. She also was the one who ran up the bill. If she is truthfully now in the military, have her make payments towards the bill, (If she is going overseas somewhere she can go to finance and make an allotment to go to you every month before she even she even gets the check or direct deposit.) It's her bill, have her pay it. (You can probably set up a payment situation with the phone company. I've done it with several companies before. They'd rather get something than nothing.)
Carri
Sharon,#3Author of original report
Thu, November 03, 2005
I also failed to say that I also explained to the customer service rep that my daughter is now a member of the military and will be shipping out soon and could you please help us with this bill and it was basically "too bad". I will never again sign a contract with Cellular One. I have had nothing but problems with them, when I walk into the store in Hermitage, I have to wait a long, long time and when I call customer service I get one story and when I go to the store, I get another. What happened to taking care of your paying customers?????