Complaint Review: Centennial Wireless - Natchez Mississippi

Is there some way to contact you to discuss it over the phone .. (not our cell phone because we don't have service at the moment ) I believe there is a whole lot of people who have complaints againist Centennial.. There should be some way to hold them accountable for the lousy services and considerable hassles that they give to their customers .. p.s even talking to customer disservices doesn't resolve any issues . we just spent an entire hour listening to how even tho we made payment arrangments some how they don't seem to know anything we are talking about which is why we don't have s ervices now . If any one has the number for the CEO of centennial please post it below. we would love to have a word or two with him or her ... pps. if any of our friends are trying to call we hope to get back to you soon ... Merry Chirstmas .... and happy New year and at th4e rate it's going Happy 4th of July LOve

I understand that I am responsible because I did in fact sign the contract. Anytime you have problems with a phone, they want to give you a new plan which means signing a new contract. However, I signed this contract on say a Thursday and returned the phone on Saturday. The manager did not repair or fix the phone, she just put me on a new plan. At the time, I in fact did feel that I owed $250.00 for breaking one contract. But I do not feel responsible for the contract that I signed 2 days prior to. If you buy a new appliance and 2 days later it blows up then you expect the vendor to replace it or give you your money back. I put forth an effort to have this phone repaired, replaced or corrected. AND in good faith I made a payment. I just do not feel that I owe for a contract that should have been null and void 2 days later. I contacted every Manager, District Manager and representative. I do understand that they have the right to make daily harrassing phone calls in order to collect their money. HOWEVER, they put my job on the line by calling me EVERYDAY at work! They made the switch and had my work number listed as my home number. Again, my voice mail at work is FULL. I cannot properly do my job because I cannot receive business calls. I returned the representives calls and explained the entire situation each and every time. It really irritates me that they harrassed me like they did. In good faith, I made a payment and tried more than once to finalize this problem. ALL to NO AVAIL! I will file bankruptcy if they come back on me again. I am still furious at the associate calling me a name. But I really believe that the best advertisement is by word of mouth. EVERY person that knows me knows how I was treated!

When you sign up with any wireless phone company(or nearly any other company for that matter), normally you are required to sign a contract binding you to the terms and conditions therein. Basically, you signed a contract, and by doing so agreed to the terms and conditions. The charges you are complaining about for fixing your phone are standard and the cell phone company themselves are not the manufacturers of the phones they sell. They are only responsible for service to the phones they sell. It's possible you live just outside of the service or in a dead spot, but you still signed the contract when signing up with the company. (not to mention at the bottom of your letter here, it clearly says Natchez, Mississippi, which is within the service area) It's also possible that when the rep changed your plan for you in an attempt to fix the problem(regardless of the fee involved), they may have put you on a nationwide plan, and in that case there are certain phones that are simply not set up for that. Have you made contact with Customer Care(1-800-493-3121) or collections in regards to your problems with the service and/or debt pertaining to it? As far as the numbers called to contact you, those are chosen by an automatic dialer. Usually it will try the home number first, then the work number, then the cell phones. If there is a past due amount on the account, they are first party collectors and have the right to call you daily untill it is paid. As far as the picture id, from what I understand that is standard for most service based businesses. It doesn't necessarily mean they send it "all over the world." They just need it for verification so that someone cannot fraudulantly open an acct under someone elses' name and social security number. That is for your protection. Have you filed a complaint with their Customer Care Center? They can also take care of that for you. You say you mailed a letter along with a good faith payment, but nothing in your rant says that you have even talked to the Collections Department or Customer Care regarding your situation. If you mailed that in the envelope provided, the company may not have even received it. (aside from the payment I mean) The letter provided goes to a payment processing center and states no remittance. If you want to send a letter with your complaint, I would suggest contacting Customer Care (again that number is 1-800-493-3121) and getting an address to send it to so it can be resolved. (you said you sent one to the home office certified letter, but didnt say anything as far as actually talking to anyone). At any rate, the greatest advice I can give you is to contact the correct people regarding your numerous problems, and in the future, read a contract thoroughly prior to signing anything.