The Center For Yoga of Seattle
Seattle,#2REBUTTAL Individual responds
Sun, April 03, 2016
Vinay has reported inaccurate information about my business, and our website, and it appears he is willing to write almost anything in order to get a refund, even if it is untrue.
He signed up for a training with all of the information about the dates, times, costs, and the refund and cancellation policy clearly available to all to see. There is exact information on the poster about the class times:
He claims, "his web calendar had wrong timings reported", which is just not true at all.
In my converstaion on the phone today, April 2, 2016, he told me that he signed up for the training assuming the times were 1-7pm. The times of the training is written on the poster for the course which gives differrent times each day(See Exact Times Above). He then told me he cannot take the training. Friends there was no ripoff. He just changed this mind about taking the training and wants his money back.
Vinay told me that he has been out of work for some time prior to him signing up for the training. I asked him why would he sign up for the course when he does not have a current income. He could not answer my question which I asked several times.
Vinay decided he wanted his money back and assumes anyone who doesn't do what he asks is unethical and "Business Oreiented, and if it was in India he would have his request granted.
As the owner of the second longest operating yoga center in the Northwestern United States we take our responsibility seriously to offer clear policies for people who want to cancell out of trainings they have voluntarily signed up for.
These courses depend on the of the students making binding committments.
In being in business for over 35 years we have learned to clearly deal with students who cannot fufill the terms of the agreement by which we offer our courses by having all of our policies succinctly written so that there are no misunderstandings.
Because our policies, terms, and conditions are so clear to understand, we have few problems with students.
Not every student can follow up on their agreement.
Those who deal with the public will understand that some customers only want a refund and will resort to saying anyting and making things up that are just not true.
Our reputation for having clear policies where all contingencies are laid out in advance is well known and appreciated.
The qualtiy of our work and our good reputation is well known not just through out Washington State but also around the United States.
There are options for Vinay to take a similar training for which he has signed up for as noted above.
Richard Schachtel
Director The Center For Yoga of Seattle