Complaint Review: Central Kia / Scott Traylor/ Dean Rodgers/ Edsel Elizondo - Irving Texas

After viewing another Central Kia commercial stating that if you have a job, good credit, bad credit, no credit and 199.00 down , you can own a new Kia. I called the 866 # and talked to someone ( forgot her name) She took my initial info over the phone and a lady named Misty called me the next day. I explained to her that I was not intrested in purchasing a Kia Rio and she said that was ok that she could get me into a Rondo or Spectra 5. I said ok and she never called back. I called into the Kia office probably the next day or two and reached a girl named Megan( I remember she told me that it had a very strange spelling, however she never spelled it for me) She said they had no Misty there in the Irving office but they had a Misty in Lewisville and she didn't know why Misty in Lewisville would be calling me. She said that she found my info by my name and address and that Kia had 2 approvals for me. She asked if I could come into the dealership and I said that I would come later that same evening at about 8:00 pm on the evening of 6/2/08. Megan said that I was to see a salesperson also named Megan with a different spelling. I went in to the Irving location and asked for Megan. (No Megan ever showed up)A salesperson named Dean came to speak to me and told me that I would only be able to purshase a used car with low miles. I agreed and he took me to see the one and only car that was available to me consdering my credit and annual earnings. The 2005 Sedona Van would not start and had not been detailed and Dean assured me that a previous salesperson had left the light on and that it just needed a new battery. A porter person came and tried to jump start the car and Dean dertermined and promised me a new battery. He had the porter go over the car with me looking on and confirm that the interior and floorboard would come completly clean and that new floor matts would be placed in the car with a full detail both interior and exterior.We went back inside to a back office and made the deal(So Dean said) I signed over the title to my car and gave Dean 200.00 cash. Dean came in and out of the room several times and each time he tried to change the deal. He asked me if I could get a co-signer and I said no. He left again, he came back again. He then told me that I would need a total of 500.00. I replied ok that I will bring 300.00 tommorrow when I pick up the car. I signed lots of paperwork and was congratulated by Dean with a verbal congratulations and a firm handshake. I was then seen by an F&I manager by the name of Edsel Elizondo and signed more paperwork. I asked about my copies and was told that I would recieve them via regular mail in 10 days. Edsel pointed out a figure to me that was 1000.00 dollars . He told me that I would be contacted in a couple of days by someone from Chase Bank and that I was to tell them that I paid 1000.00 cash, not 500.00. I guess I looked at him funny and he asked me if I had a problem with saying that and if I did that he couldn' t complete the deal. I justified it with him so that I would not feel so dishonest and he told me to take the plates off my car and bring it to the dealership tomorrow. He congratulated me and sent me back to Dean. Dean had already sent my ride home about an hour earlier and had a loaner car for me. The loaner car was a Ford Taurus. I left after shaking more hands etc. The morning of 6/3/08 I noticed a call from Kia and I returned the call. No one there admitted to calling me. I talked to the receptionist, Dean(who said he thought that it was Edsel that called me) then to the operator who put me through to Edsel that said he never called and didn't know of anyone who did. I asked him if anything was wrong and he replied no. I had my car towed to Central Kia of Irving in the afternoon. On the evening of 6/3/08 after getting off work I returned to the dealership. Dean very quickly came out and snatched the keys to the loaner car from me and asked me to take a seat. Then, the bad news . I needed a co-signer he said. Chase had "kicked back th loan" I asked for my money back and said they would get it back to me he thought but he didn't have any details. He then left me in the lobby and dissppeared. I kept asking to see a person in charge and he told me to go down the street to a local dealership that he had a buddy that was "gonna hook me " I replied "no, thanks" " may I see a manager" I had to ask the receptionists and finally an F&I manager by the name of Scott Traylor came out and said to me "Look this is the deal, this is not going to work" I said " Well someone should have told me that last night" I then asked for my money back. He wasn't aware that I had put 200.00 cash down and I showed him my reciept. I asked for my car, my keys, my title that I had already signed over to them and my 200.00. He left and made a photo copy of my reciept and told me that he could not give my money back. I had already called a ride to come and pick me up. He refused to give me my money and told me that he was a 40 million dollar a year company and that my 200.00 was nothing to him. I then asked him again to give it to me if indeed it was so insignificant. He kept saying that he was not a retail store and that they did not deal in cash. ( Of course they were taking it the night before just fine) Scott made lots of excuses and made statments that he kept changing as I attempted to pin him down to the truth. We had words concerning the event and he outright refused to put me over to a supervisor or owner. He was exrtremly rude and condesending and I told him that I didn't care how unimportant I seemed to him and that I wanted my things back . He refused and talked about some safe that my things were in. At first he said that the safe was there then he said that the safe was in Plano..then there again but 2 people form Plano came and retrived tis contents and that only 2 people had keys to it. I left that dealership without my car, my keys, my title and without my cash. I believe that the intent was to force me to bring a co- signer on to the loan and that this dealership ran a game on me thinking that I was desperate.

Mary

Fort Worth, Texas

U.S.A.

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