Reese
Colorado Springs,#2Consumer Suggestion
Thu, May 18, 2006
First off, that was horrible what they did to you. They should refund the additional payment. I would definately speak with the supervisor that assured you the payment would not process. Sometimes we have to learn the hard way that we can't always trust companies and we have to always be a step ahead. "Prevention" can work wonders as I have done: I have been with Centrix for over 2 years now and have only had one problem to date. I make my payments via the phone ONLY, I do not mail or do not do automatic payments. I do pay an additional $7 surcharge for the use of Western Union. Yes, that's more money, but for me it is well worth it. That is coverage for MY mistakes as well as THEIR mistakes. $84 in a year is well worth the security of knowing I'm not going to overdraft and have to pay additional fees. Not to mention you are given a confirmation number at the end of the call to track your payment. A. I don't have to worry about lost mail. B. I don't have to worry about non-sufficient funds. C. If I don't have payment on the date due, I have a 5-day grace period in which I control when they receive the money. I was once the 5 days late on payment and they did NOT charge me a fee for that. Now the problem I did have was about a year ago. I didn't have my account number, so I talked to a representative and made my payment. Days later I received a call that I had not made my payment. Fortunately, I record the date, time, amount and confirmation number after every paid transaction. So I was able to provide them with the confirmation number. They researched and found the amount was credited to a different account (off by one number) and were able to reverse and apply to my account. Maybe you could talk to your bank about the situation? Clearly it will show double payment, maybe they could assist with reversing the duplicate? Anyhow, best of luck. Let us know how it works out for you.